09-21-2011 10:04 AM
HP Officejet 6310 All in One printer. Computer is a HP Pavillion a1410n. Operating system is Windows xp media center edition. Version 2002.
I keep getting a reset power message on my HP officejet 6310, flashing lights. Machine is unresponsive. I have tried to reset power by unplugging power cord and plugging it back in while holding down the # key and 3, 6 or 9 keys.
Tried taking out the ink cartridges and put them back in. Now the printer says my tri color ink cartridge is depleated. It is not.
The test page is perfect and the alignment page is fine when it prints out. I have always used genuine HP ink cartridges.
The main problem is it starts up fine then after set up it goes to the reset power message with the flashing lights. Sometimes I can clear it but then the camera icon flashes and the machine is still unresponsive. Please help !
09-21-2011 10:09 AM
I've included a link to an HP document that covers the issue you are having.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.
09-21-2011 11:00 AM
I have already tried this. Since I took out the ink cartridges and reinstalled them, when I turn the computer on, it goes right to aligning the page mode. About halfway of doing the alignment the printer screen shuts off for a second, when it comes back on all the lights flash and says reset power.
03-05-2013 09:30 AM
ive done the link you send myself so many times i just wanted to take my head off and chuck it...
so instead i took the printer and chucked it out the door the idea they gave were in no way gonna fix this i knew it before i tried to find away so i will be buying a new printer now and i think ill go somewhere else for my printer needs because HP has no idea no do they care about the little guy.
05-09-2013 09:08 AM - last edited on 05-09-2013 09:18 AM by OrnahP
I have the same problem with my HP 6310xi.
I never get to a point where I can print the page because it is always doing cartridge alignment.
If the cartridge alignment is canceled, The machine will complete it start up and provide a functional scanner and printer.
This condition is unstable and it may revert any time to the power reset lights flashing at which time you can do the cancel procedure, but this is a real bother.
I am truly getting unhappy with Hewlett-Packard and their printers. Their proprietary cables. Their proprietary voltages and their installation software that throws garbageware on your computer.
I have an Epson it seems to be working over 10 years now and my problem is becoming one of finding ink supplies. In addition, I can fit a full-page which you cannot do with the HP. There a genius engineers had decided that you do not need that last half-inch no matter how much you want it.
[Personal Information Removed]