Question
Reply
 
Honor Student
vmj500
Posts: 2
Member Since: ‎03-19-2013
Message 1 of 3 (573 Views)
Accepted Solution

hp officejet 8600 plus main paper tray stuck

I took the top (main) paper tray out and adjusted it for evelopes.  When I tried to put it back in, it stuck, it seems on the right side.  Now I can't get it to go all the way in or out.  The printer is useless unless I can get this paper tray unstuck. 

Distinguished Professor
jabzi
Posts: 2,351
Member Since: ‎04-11-2012
Message 2 of 3 (569 Views)

Re: hp officejet 8600 plus main paper tray stuck

Hello,

 

Please Lift the cover of the ADF ( Top feeder ) until it stops.
Now Close the ADF cover ( you might have to apply a little pressure ).

 

If issue persists, contact HP Technical Support for further assistance.

 

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Roy_Harrison
Posts: 1
Member Since: ‎07-14-2014
Message 3 of 3 (154 Views)

Re: hp officejet 8600 plus main paper tray stuck

The tray on my printer seemed to be stuck on the left hand side. I had removed all the paper and experimented with locking down the metal paper support and releasing it, plus moving the side paper width adjusters right in, all to no avail. I freed the tray by inserting a six inch plastic ruler down the left hand outside of the tray and wiggling the tray / ruler until the ruler could go right down the left hand side where it freed whatever was catching on the way. I think it was the left hand of the metal paper support.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation