09-09-2013 10:58 AM
I took the top (main) paper tray out and adjusted it for evelopes. When I tried to put it back in, it stuck, it seems on the right side. Now I can't get it to go all the way in or out. The printer is useless unless I can get this paper tray unstuck.
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09-09-2013 11:29 AM
Please Lift the cover of the ADF ( Top feeder ) until it stops.
Now Close the ADF cover ( you might have to apply a little pressure ).
If issue persists, contact HP Technical Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
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07-14-2014 02:02 PM
The tray on my printer seemed to be stuck on the left hand side. I had removed all the paper and experimented with locking down the metal paper support and releasing it, plus moving the side paper width adjusters right in, all to no avail. I freed the tray by inserting a six inch plastic ruler down the left hand outside of the tray and wiggling the tray / ruler until the ruler could go right down the left hand side where it freed whatever was catching on the way. I think it was the left hand of the metal paper support.