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Honor Student
OlyRugger13
Posts: 2
Member Since: ‎10-13-2011
Message 1 of 12 (11,561 Views)

hp photosmart c309a: USB Device not compatible: Remove USB device

Hi there -

 

I've been trying to print, but the printer gives me an error "USB Device not compatible: Remove USB device" on the printer display, but I have no USB device attached.

 

HP Photosmart Premium Fax All-in-One Printer - C309a

Windows 7 64-bit

 

No changes that I am aware of.  Printed fine last week.  Any help to resolve is appreciated.

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Bob_Headrick
Posts: 15,659
Member Since: ‎11-17-2008
Message 2 of 12 (11,497 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

I would suggest downloading and running the HP Printing Diagnostic Utility.  If this does not resolve the issue try resetting the printer - with the printer turned on unplug the USB cable from the back then disconnect the power for 60 seconds.  Plug the power back in and say OK when the printer says not to do that again, then reconnect the USB cable if you are connected by USB.

 

If that does not fix the problem then please read this post then provide some details. What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any devices plugged into the card slots or USB port on the front left of the printer?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Ceronomus
Posts: 4
Member Since: ‎04-20-2010
Message 3 of 12 (11,177 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

I'm having this very same problem.

 

The Print Diagnostic Utility found nothing wrong.

 

The HP is connected via USB to a system running Windows 7. There are no memory cards, USB devices, etc attached to the printer. It will still PRINT...but the USB message will not go away.

Student
rpridenh
Posts: 1
Member Since: ‎12-14-2011
Message 4 of 12 (11,168 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

Work around solution:  I have been having the same problem too. The condition occurs randomly, even without any USB drives, memory cards or even USB interface cable attached.

Here is my solution.

  1. Turn the printer off. 
  2. plug in a USB thumb drive (be sure it is a working unit)
  3. Turn the printer back on. note - if there are image files on the drive, the printer might go into photo printing mode. If so, then just press the home button to go to the main menu.
  4. Remove the USB drive. 

This is not a cure-all, but does resolve the error condition for me. However, It can come back.

 

hope this helps.

Honor Student
Ceronomus
Posts: 4
Member Since: ‎04-20-2010
Message 5 of 12 (11,162 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

Well, I just shut it down overnight and the problem seems to have stopped. I'll keep this in mind if the problem comes back again though.

Honor Student
OlyRugger13
Posts: 2
Member Since: ‎10-13-2011
Message 6 of 12 (11,152 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

Thanks to everyone who keeps this chain alive.

 

I've basically given up and physically reconnected the printer to my laptop.  Solved most of my problems...

 

After spending multiple hours on the phone with HP tech support, with no resolution, then to be told "I have to run to the "lab" to test some issues, I will call you back in less than an hour".  That was three months ago.  Each time I called tech support, it was a long, arduous journey.  Never want to do that again. Ever.   If my time was money, I could have bought a new printer for each time I had to deal with tech support.

 

Bottom line, I bought a wireless printer so I didn't have to constrain myself to the desk while printing, and I could use it with the other laptops I and my business own.  (They can no longer use the printer either)  The frustrations I have experienced with this model and tech support (aside from the folks that have tried to help on this forum) have led me to the conclusion that I will not be purchasing HP in the future.   And I will tell all those who will listen.

 

At the very least, my headaches will be caused by another company in the future.

Student
babspits
Posts: 1
Member Since: ‎05-25-2011
Message 7 of 12 (10,433 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

how do I remove usb device from my printer. I do not think I ever even added a usb device so how did it get there?

?

Honor Student
drcjc
Posts: 2
Member Since: ‎08-29-2012
Message 8 of 12 (8,716 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

I am having the same problem, first time today after printer was off for 10 vacation. Unplugging didn't work and the "printer diagnostic " link returns no page found. Any other suggestions?

 

Student
Pacc831
Posts: 1
Member Since: ‎09-30-2012
Message 9 of 12 (8,320 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

I'm having the same problem. This printer has had more quirky issues than any other I have ever had! It looks like there is no solution except to try the plugging in a USB device.

Top Student
CFETech
Posts: 1
Member Since: ‎02-09-2013
Message 10 of 12 (6,698 Views)

Re: hp photosmart c309a: USB Device not compatible: Remove USB device

The printer requires a master reset.  To accomplish this, remove the power cord and then hold down both the '#' and "6" keys on the printer's panel while you plug back in the power cord.  Release the '#' and "6" keys when the reset message appears and then follow instructions on the panel to finish the reset which will take several minutes to complete.

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