hp photosmart premium c309g. cartridge jam.

[daphcos]

started out saying paper jam. i did everything according to help guide and found no jam. then it started saying cartridge jam. i tried to follow help guide, but cartridge is stuck to the right. i'm afraid to force it over. i see no jam. i was printing pictures at the time and there are no rips in the picture paper to have caused a jam. please help.

[8lives]

Take a look at this HP support page. (solution #3)

[daphcos]

what support page? there was no link.

[8lives]

Sorry about that, link is now posted.

[daphcos]

i already tried that. #7 says if it's stuck to the right, move it to the left. the problem is it won't move. i tried with some force, but if i try any harder i'll break it. i looked in to see if one of the ink cartridges was popped up causing it to not move, but they are fine. i tried tugging on the pully that moves it, but nothing. i think if i get it to move, that will solve the problem, but the carriage won't move for anything.

[8lives]

Is the warranty finished?

[daphcos]

unfortunately, yes.

[8lives]

The C309g will have to be serviced or replaced.

[DHC58]

Having exactly the same problem with the jammed carriage assembly.  Where do you get it repaired?  Sadly, my printer is just over a year old!

[8lives]

See the bottom of this support page.