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Honor Student
rfjk
Posts: 2
Member Since: ‎09-23-2011
Message 1 of 2 (277 Views)

hp photosmart printer error message

photosmart C309a. general printer error.  0x61011be5.  what does this mean  and is there an easy fix?

Teacher
Mugu
Posts: 144
Member Since: ‎09-16-2011
Message 2 of 2 (239 Views)

Re: hp photosmart printer error message

Hi

 

This error message can be caused due to the cartirdges ot the printhead.

 

Please follow the steps in the below gien docuemnt to clean the  printhead.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808170&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

 

 

If the cartridges is low on ink, then replace the cartirdge once.  If the issue persits the printhead needs repalcement.

 

Regards

Mugu


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