Re: hp psc 2175 align cartridges (76 Views)
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HP Support Agent
Advance23
Posts: 2,322
Member Since: ‎09-03-2013
Message 61 of 68 (236 Views)

Re: hp psc 2175 align cartridges message

Hi scott13,

 

You are correct in assuming that. The alignment page will not pass if the color cartridge is empty. When you are able replace the color cartridge and let me know if you are still having this issue. The alignment page will not pass until we get a proper printout with color.

 

Let me know how it goes.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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~Advance23~
I work on behalf of HP
Top Student
scott13
Posts: 6
Member Since: ‎11-07-2013
Message 62 of 68 (214 Views)

Re: hp psc 2175 align cartridges message

Well the cartridge wasn't the problem, it was full.

Still blinking press enter to aligh cartridges.

????????

HP Support Agent
Advance23
Posts: 2,322
Member Since: ‎09-03-2013
Message 63 of 68 (197 Views)

Re: hp psc 2175 align cartridges message

Hi scott13,

 

Follow the steps in this document for Press Enter Error Message Displays on the All-in-One. I know it is not saying carriage jam but we need to make sure it is plugged directly into a wall outlet and not a power bar and do the partial reset.

 

Let me know if this helps.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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~Advance23~
I work on behalf of HP
Top Student
scott13
Posts: 6
Member Since: ‎11-07-2013
Message 64 of 68 (187 Views)

Re: hp psc 2175 align cartridges message

The printer prints but will not copy.

The copy light is on and when the black start button is pressed, nothing happens.

The window still blinks press enter to align cartridges.

???

HP Support Agent
Advance23
Posts: 2,322
Member Since: ‎09-03-2013
Message 65 of 68 (178 Views)

Re: hp psc 2175 align cartridges message

Hi scott13,

 

I am sorry that we could not get the printer working properly. Could you please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl. They will go over your warranty options and may have other solutions for you.

 

Let me know if this helps.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Top Student
scott13
Posts: 6
Member Since: ‎11-07-2013
Message 66 of 68 (177 Views)

Re: hp psc 2175 align cartridges message

Thanks for all the help anyway!!!

HP Support Agent
Advance23
Posts: 2,322
Member Since: ‎09-03-2013
Message 67 of 68 (174 Views)

Re: hp psc 2175 align cartridges message

Your welcome scott13, good luck with technical support.

 

Feel free to contact me anytime if you have any further questions.

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Student
davidk1
Posts: 1
Member Since: ‎04-07-2014
Message 68 of 68 (76 Views)

Re: hp psc 2175 align cartridges

I first got "mismatched paper" when I tried to copy onto letterhead paper; then the message read "press entry -
align cartridges".  I hit "entry" and a test was printed, so I hit entry again, and other suggestions from the reference guide, then after 16 tries (and printouts of test) I'm still getting the "align" message, but when I hit "entry" I now get the "busy" notation, then align cartridges.  I can't copy or print from the computer.  Fix how?

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