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05-12-2012 09:45 AM
HP 8600 Plus N911a connection issues after unit has been in sleep mode.
1. Cannot print or scan to unit after 8600 has been idle, (sleep mode). Issue resolved by power cycle of 8600.
2. A side affect of the above is hpnetworkcommunicator.exe turning mouse into little circle every 5 seconds.
I have removed this from startup until issue gets resolved. (Disables scan to computer from printer.)
Running Windows 7 64 bit on wired and wireless computers. Problem exists on both.
I gave 8600 a static address. This didn't help.
I've had this unit for a couple weeks. Like the features, but the bugs are very annoying.
Solved! Go to Solution.
05-12-2012 09:50 AM
That issue is common amongst jst about every wireless printer. It is caused by power options software for the printer and PC. Its all about tryng to save the environment by using less energy.
I learned to live with it and just walk over and tap the touchscreen on the printer.
if you want you can change the power options on your PC and printer and set them to never sleep. I am not certain that you can do that with the printer, but the PC can definitely be set to performance mode and never sleep. Check at the web support portal for your printer to see if there is a new version of the software available.
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05-12-2012 03:37 PM
Thanks for the input Dean. If you will note the problem is on both wired and wireless. You might have something about the PC going into sleep mode contributing to this issue with hpnetworkcommunicator, but after removing this from windows startup the problem seems to be resolved. This doesn't disable anything I need, so I'm thrilled.
I do have the latest updates for operating system and HP firmware / software.
This problem can be easily re-produced by running the hpnetworkcommunicator.
It is my humble opinion this software component is flawed.
Thanks again Dean.
11-13-2012 02:00 PM
A new version of software was recently released for many hp inkjet printer products.
I would suggest going here to check for newer software for your hp printer: http://h20614.www2.hp.com/ediags/gmd/welcome.aspx?
If a newer software release is available for your product, I would strongly suggest installing it.
Regards, Kent G.