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01-11-2012 10:38 PM
My printer had run out of ink so i had not used it for awhile it was used on my desk pc before but would not print out so i thought i would try it on my laptop. have done everything that hp support site suggests all 10 steps and got to ask on the forum for any further help so here i am. the print just stays in the queue. any advice would be welcome.
01-12-2012 06:15 AM
You might try and download the Printer Diagnostic Utility and run it. See if it helps and solves the issue for you.
Here is the link to get the utility.
I am employed by HP