09-28-2010 11:52 AM
I am using a 95 tricolor and 99 photo print cartridge. Have used these before, but now printer says "Incorrect print cartridge(s). The following print cartridges are not intended for use in this printer: Cartridge on right tri-color. Refer to printer documentation."
The cartridge on the left is the 95 tricolor, yet message says tri color is on the right.
What is the problem with using these cartridges on the 7850 photosmart? They are sold together as a combo pack.
09-28-2010 11:58 AM
Here is what I found on the 7850 product support page. There are a few troubleshoot steps to try:
see if one of these steps helps with your issue.
I am employed by HP
09-28-2010 12:04 PM
The 99 cartridge is a tri-color cartridge (light cyan, light magenta and photo black). I would suggest removing the 99 cartridge and cleaning the cartridge contacts and then reinstalling it.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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02-18-2011 07:33 PM
I have the same problem with a HP Officejet 6310xi all-in-one?
It says the same :
"Incorrect print cartridge(s). The following print cartridges are not intended for use in this printer: Cartridge on right tri-color. Refer to printer documentation."
Could it be the cartridge, or could it be the head that is broken already, and should I get a new printer?
I have tried everything, followed the steps suggested for the 7850 photosmart, but it"s still not working.