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Student
1-preacher
Posts: 1
Member Since: ‎04-21-2014
Message 1 of 3 (191 Views)

my hp photosmart 5510

my printer will not print black ink,  new cartridges, cleaned head several times, uninstalled and reinstalled and it still does not print black ink.  it will print in any color except black

1-preacher

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 3 (163 Views)

Re: my hp photosmart 5510

This ink document may offer some help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&tmp_task=solveCategory&cc=us&dlc=en&lc...

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
HP Support Agent
Sunshyn2005
Posts: 6,303
Member Since: ‎09-02-2013
Message 3 of 3 (120 Views)

Re: my hp photosmart 5510

Hi 1-preacher,

 

What was the outcome after using the document 007OHMSS suggested?

 

If you are still experiencing an issue printing to your 5510 please post back with your warranty status. Use the following link to check your warranty.

 

If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

 

If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.

 

Please also include your country/region in your next post. Thanks.

 

 

 

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Sunshyn2005


I work on behalf of HP
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