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Honor Student
MsSarah25
Posts: 2
Member Since: ‎09-21-2011
Message 1 of 3 (4,030 Views)

my printer is not printing text. how do i fix it?

I have a HP Premium Photosmart  Prem-Web C309n-s printer that prints pictures but won't print the text. I try to print music lyrics for instance but none of the text wil print. What is going on and how do I fix it? My operating system is Windows 7.

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kkcb9395
Posts: 930
Member Since: ‎04-20-2010
Message 2 of 3 (4,020 Views)

Re: my printer is not printing text. how do i fix it?

Hi - It sounds like it could be an ink related issue.  Try following the steps in this document.  Specifically, I'd start with looking at the ink levels.  It may just be that you're out of black ink.

 

Hope that helps.

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Honor Student
MsSarah25
Posts: 2
Member Since: ‎09-21-2011
Message 3 of 3 (4,014 Views)

Re: my printer is not printing text. how do i fix it?

Thanks but I figured it out. And it wasn't the ink because it was full(I make sure that the cartridges are not empty). I had to clean the printhead apparently. It worked fine after that.

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