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Honor Student
Posts: 1
Member Since: ‎06-06-2012
Message 1 of 25 (68,772 Views)

my wireless printer shows offline printing...how do i get it online?

I have been using my laptop and wireless printer for quite awhile.  All of a sudden I can't print, it keeps showing printer offline.  I can't figure out how to get it online.  Any help?

Provost
Posts: 17,010
Member Since: ‎11-17-2008
Message 2 of 25 (68,766 Views)

Re: my wireless printer shows offline printing...how do i get it online?

[ Edited ]

Please read this post  then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? 

 

Laserjets: http://support.hp.com/us-en/document/c02241610

Inkjet Windows 7: http://support.hp.com/us-en/document/c04249111

Inkjet Windows 8: http://support.hp.com/us-en/document/c04249080

Inkjet Windows Vista: http://support.hp.com/us-en/document/c04249275

Inkjet Mac: http://support.hp.com/us-en/document/c04249334

 

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

 

 

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 3
Member Since: ‎08-28-2012
Message 3 of 25 (67,419 Views)

Re: my wireless printer shows offline printing...how do i get it online?

Previous suggested tool (http://www.hp.com/go/tools) showed everything was ok (checked) but my printer still showed offline.  I finally found below web site, although not specific to my HP P2015dn, step 8 (Stop then Start print Queue) resolved the problem.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en&product=1119598&tmp...

 

My symptom: both HP printers suddenly stopped working from my DESKTOP & showed as either OFFLINE or error message.  Both printers cable connected to Linksys router.  However, throughout problem, my LAPTOP could print successfully to both printers.

Student
Posts: 1
Member Since: ‎09-21-2012
Message 4 of 25 (66,679 Views)

Re: my wireless printer shows offline printing...how do i get it online?

My HP OJ Pro 8500 A910 sometimes shows off-line and won't let me print.  How do I fix this?  I have a work PC, and sometimes am on a VPN, and sometimes not.  It has worked for in both modes in the past, but wouldn't last night. 

Provost
Posts: 17,010
Member Since: ‎11-17-2008
Message 5 of 25 (60,714 Views)

My HP laptop indicates my wireless printer is offline. HP 410 series Printer shows online

Provost
Posts: 17,010
Member Since: ‎11-17-2008
Message 6 of 25 (57,321 Views)

Re: my wireless printer shows offline printing...how do i get it online?

Honor Student
Posts: 1
Member Since: ‎07-14-2013
Message 7 of 25 (55,977 Views)

Re: my wireless printer shows offline printing...how do i get it online?

I have been using my laptop and wireless printer for few years. All of a sudden it shows printer offline and I can't print. I tried resetting, didn't work. Help!

Student
Posts: 1
Member Since: ‎08-18-2013
Message 8 of 25 (53,377 Views)

Re: my wireless printer shows offline printing...how do i get it online?

I can't keep my wireless printer online.  Could you please tell me how to get my printer online when it goes offline.  Thank you.

Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 9 of 25 (34,169 Views)

Re: my wireless printer shows offline printing...how do i get it online?

hp 400 mfpdn as above
Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 10 of 25 (34,168 Views)

Re: my wireless printer shows offline printing...how do i get it online?

hiw do i het it online?
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