no black printing

[insideoutpanda]

I have a photsmart 3110 that doesn't want to print black.

It will print any other colour except black. Black and white documents are blank peices of paper. Sometimes we get a 0xc19a0013 error, but thats just related to the black ink. I have installed new in cartriges (didnt change anything), then did a reset about 10 times (didnt change anything) and did a print head clean a couple of times (didnt change anything).

The printer is useless without the black, it cant even do photos without it.

Please help

[kevin_techno]

You could clean the black ink cartridge. For this you need to remove the black ink cartridge which is present in the printer. In order to clean the laser or scanner block you could use a cotton swab as it would fully clean the dirt. You need to clean the grime and the dried ink present in the printer. This would remove all the hindrances which prevent the ink from flowing. Cleaning the printer heads would also help to solve the problem.

http://h30434.www3.hp.com/t5/Other-printing-questions/HP-K5300-not-printing-black/m-p/376191#M26084

[Ciara_B]

Hi insideoutpanda

Are you seeing any black on the Diagnostic page?

1. Press and hold OK
2. Press Cancel
3. Release OK. The diagnostic page prints

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01219364&tmp_task=solveCategory&lc=en&dlc=en&cc...

Thanks, Ciara

[insideoutpanda]

tried that, didn't help.

[insideoutpanda]

the headings are black but that's it

[hwachtel]

My Photosmart Premium Fax C309a printer no longer prints black. I recently installed new HP cartridges. I get a message "alignment failed"

[Ciara_B]

Hi hwachtel

Try cleaning the printhead and aligning the printer

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624048&tmp_task=solveCategory&lc=en&dlc=en&cc...

That work?

- Ciara

[tjosal]

I have the same problem and the printer is almost brand new; printhead should be cleaned already?

[Ciara_B]

Hi tjosal

Yea it's worth a try. You could also check the cartridges are vented properly

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624912&lc=en&dlc=en&cc=us&product=3737195

Does that solve it?

Ciara

[Ciara_B]

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hwachtel wrote:

My Photosmart Premium Fax C309a printer no longer prints black. I recently installed new HP cartridges. I get a message "alignment failed"

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Hi, just wondering if this issue is now resolved?

Thanks

Ciara