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11-22-2010 04:24 PM
I have a photsmart 3110 that doesn't want to print black.
It will print any other colour except black. Black and white documents are blank peices of paper. Sometimes we get a 0xc19a0013 error, but thats just related to the black ink. I have installed new in cartriges (didnt change anything), then did a reset about 10 times (didnt change anything) and did a print head clean a couple of times (didnt change anything).
The printer is useless without the black, it cant even do photos without it.
11-22-2010 10:00 PM
You could clean the black ink cartridge. For this you need to remove the black ink cartridge which is present in the printer. In order to clean the laser or scanner block you could use a cotton swab as it would fully clean the dirt. You need to clean the grime and the dried ink present in the printer. This would remove all the hindrances which prevent the ink from flowing. Cleaning the printer heads would also help to solve the problem.
11-23-2010 07:18 AM
Are you seeing any black on the Diagnostic page?
- Press and hold OK
- Press Cancel
- Release OK. The diagnostic page prints
03-02-2011 07:29 AM
Try cleaning the printhead and aligning the printer
04-15-2011 04:56 AM
Yea it's worth a try. You could also check the cartridges are vented properly
Does that solve it?
08-15-2011 03:06 AM
My Photosmart Premium Fax C309a printer no longer prints black. I recently installed new HP cartridges. I get a message "alignment failed"
Hi, just wondering if this issue is now resolved?