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12-30-2010 05:21 AM
I own an inkjet 6310 all in one printer and i needed to replace my ink cartridges. i currently have a black 337 and a color 343 in the printer. the replacement cartridges per hp is now black 95 and color 98. when i intall the new ones, i get an error message that the 95/98 cartridges are not the correct cartridge. i can't find 337/343 anywhere. i even bought another set of 95/98 to see if it was a cartridge problem and it didn't work. Any ideas?
I bought the printer about 3-4 years ago.
12-30-2010 09:16 AM
Did you buy the printer in one country and then move to another? If so you will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
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