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cherylcheu
Posts: 1
Member Since: ‎07-03-2014
Message 1 of 2 (122 Views)

officejet 4500

Officejet 4500 all-in-one won't print.  The error message on the printer reads "busy"; it is stuck in fax mode.  I have turned it off and on again, reinstalled the drivers, and the same error message appears.

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Waterboy71
Posts: 5,057
Member Since: ‎09-03-2013
Message 2 of 2 (103 Views)

Re: officejet 4500

Hello cherylcheu,

 

Please let me take a moment to say "Welcome" to the HP Forums.


I hope you enjoy your experience!


I see that you are having an issue with the printer not responding and displaying a "Busy" error.

 

 

Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.

 

Please let me know if this resolves the issue or not.  I have other steps that we can try if you are still having issues.

 

 

Thank you for your time.

 

 

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W a t e r b o y 71
I work on behalf of HP
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