printer does not print, shows error: 0xc18a0307 (3663 Views)
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Top Student
alvin200861
Posts: 3
Member Since: ‎04-21-2011
Message 1 of 12 (3,663 Views)
Accepted Solution

printer does not print, shows error: 0xc18a0307

[ Edited ]

shows error: 0xc18a0307.refer to printer documentation...

unit is photosmart c5183..tried switching off and on but same indication appears..

Teacher
Abhi_13
Posts: 33
Member Since: ‎12-11-2010
Message 2 of 12 (3,637 Views)

Re: printer does not print, shows error: 0xc18a0307

Hello Alvin200861

 

I came across to your issues and we have a fix for it and you may try it, but that would only apply on the error codes begining with  “0xC18A” an not with "0xc19a".

Try these steps for Photosmart C5100 series under which you printer falls in. 

 

A. - Press and hold the “left arrow” key.
B. - Press the “Setup” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release the “OK” button.


 

 Display should say “Support” and display the FW rev (something like R0631R)

 Press and release the right arrow button until the display says “System Configuration Menu”.

 Press and release the “OK” button.

 Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

 Press and release the “OK” button.

 Display should say “Hardware failure status: Clear. Press OK to clear”.

 Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

 Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart   Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

 Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

 Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

 Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

 If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

If the error is still there, or reoccurs replace the unit.

 

-----------------------------------------------------

For 0XC19a error messages the printer can't be recovered.

All the best and if it fixes the issue please click on Kudos...

 ---------------------------------

Although I am an HP employee, I am speaking for myself.

Top Student
alvin200861
Posts: 3
Member Since: ‎04-21-2011
Message 3 of 12 (3,631 Views)

Re: printer does not print, shows error: 0xc18a0307

thanks a lot, the problem's solved!

Teacher
Abhi_13
Posts: 33
Member Since: ‎12-11-2010
Message 4 of 12 (3,623 Views)

Re: printer does not print, shows error: 0xc18a0307

I am pleased to know that the issue got fixed.

----------------------------------------------------

Please click on KUDOS to say THANK YOU

--------------------------------------------------------

Although I am an HP employee, I am speaking for myself.

Top Student
poinj1
Posts: 5
Member Since: ‎07-26-2009
Message 5 of 12 (3,426 Views)

Re: printer does not print, shows error: 0xc18a0307

I have this same error on my 3310 All-In-One printer.   But this solution does not work - I can't get past the first step of pressing left arrow and setup.  

 

 

Teacher
Abhi_13
Posts: 33
Member Since: ‎12-11-2010
Message 6 of 12 (3,414 Views)

Re: printer does not print, shows error: 0xc18a0307

Hi, poinj1

 

I am sorry the steps won't apply to your printer and the issue with the printer itself and it can't be recovered back. You can contact HP Support for further assistance. If the printer is in warranty, replacement would be done

Student
oldcaboose
Posts: 1
Member Since: ‎10-17-2011
Message 7 of 12 (2,947 Views)

Re: printer does not print, shows error: 0xc18a0307

[ Edited ]

I have a HP 3310 All in one printer with the message on the subject line.  I see fixes for HP 5100 but it did not work on my HP Photosmart 3310 all in one.  Can you please send a fix?

 

thanks,

Brad {Personal Information Removed}

Student
Bsmaples
Posts: 1
Member Since: ‎07-01-2012
Message 8 of 12 (2,535 Views)

Re: printer does not print, shows error: 0xc18a0307

Thank you SOOOOO much!!! We hae been without out printer for a year!!! This fixed it!!!! THANK YOU!!!


Abhi_13 wrote:

Hello Alvin200861

 

I came across to your issues and we have a fix for it and you may try it, but that would only apply on the error codes begining with  “0xC18A” an not with "0xc19a".

Try these steps for Photosmart C5100 series under which you printer falls in. 

 

A. - Press and hold the “left arrow” key.
B. - Press the “Setup” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release the “OK” button.


 

 Display should say “Support” and display the FW rev (something like R0631R)

 Press and release the right arrow button until the display says “System Configuration Menu”.

 Press and release the “OK” button.

 Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

 Press and release the “OK” button.

 Display should say “Hardware failure status: Clear. Press OK to clear”.

 Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

 Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart   Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

 Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

 Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

 Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

 If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

If the error is still there, or reoccurs replace the unit.

 

-----------------------------------------------------

For 0XC19a error messages the printer can't be recovered.

All the best and if it fixes the issue please click on Kudos...

 ---------------------------------

Although I am an HP employee, I am speaking for myself.


 

Honor Student
lenin67
Posts: 2
Member Since: ‎10-14-2012
Message 9 of 12 (2,296 Views)

Re: printer does not print, shows error: 0xc18a0307

I just want to let you know , that i appreciated so much your help with the post about the error showing in my device and the resolving of the same,thank and god bless you!!!! we need more people like you.

Honor Student
lenin67
Posts: 2
Member Since: ‎10-14-2012
Message 10 of 12 (2,291 Views)

Re: printer does not print, shows error: 0xc18a0307

THANK YOUOOOO   Intern, I use your post to fix the same problem on my unit,I really aprecciated and please i know you don't eat with this, but please receive this cibernetic HUG in my name and my whole family!!GOD bless you!!

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