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Student
millspops
Posts: 1
Member Since: ‎05-22-2011
Message 1 of 3 (1,705 Views)

printer is offline and won't print.

printer is offline and won't print.  how do I get it online and printing?

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Bob_Headrick
Posts: 16,011
Member Since: ‎11-17-2008
Message 2 of 3 (1,659 Views)

Re: printer is offline and won't print.

Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?

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Running the diagnostics available at http://www.hp.com/go/tools may help resolve the issue.

 

 

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Teacher
mancy_techno
Posts: 105
Member Since: ‎09-07-2010
Message 3 of 3 (1,642 Views)

Re: printer is offline and won't print.

Go to system settings and select the ‘Printer’ option.

Right-click on the printer and enable the ‘Use Printer Online’ function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the ‘Printer Offline’ message occurs due to a ‘Job Stuck’ issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Set peace of mind as your highest goal,and organize your life around it.
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