Posts: 1
Member Since: ‎12-27-2008
Message 1 of 4 (8,748 Views)
Accepted Solution

printer offline help

hello.... someone please help.... i cannot print..... printer is offline.... how do i get it online so that it will print....  hp deskjet 3940  (dont laugh) its all i got


Master's Graduate
Posts: 397
Member Since: ‎12-26-2008
Message 2 of 4 (8,721 Views)

Re: printer offline help



try to dowload and ran this HP Print Diagnostic UTility created by HP to diagnose and fix many common issues preventing printing from the computer. Click this link:







Posts: 96
Member Since: ‎06-16-2009
Message 3 of 4 (7,163 Views)

Re: printer offline help

[ Edited ]

HP is continually updating and adding additional features to the Print Diagnostic Utility. 


The latest release can always be found here: HP Print Diagnostic Utility


If you use the PDU, please consider giving HP your feedback so the HP Engineering team can continue adding features to improve the utility. You'll find a link to the feedback survey in the utility itself.


Additional information on using HP Diagnostic Utilities can be found here:


Thanks, Kent G.

I work for Hewlett-Packard
Honor Student
Posts: 2
Member Since: ‎11-28-2010
Message 4 of 4 (6,915 Views)

Re: printer offline help

I have recently purchased HP Photosmart Premium C309 wirelesss printer.  It is constantly "offline".  Any tips on correcting this problem?  Thanks, reedK3

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