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Honor Student
nancinator
Posts: 1
Member Since: ‎04-15-2012
Message 1 of 3 (344 Views)

printer "locked"; won't print

C4200  doc in queue won't print.  Can't delete although it says "deleting".  I have rebooted only to find queue still indicates "deleting."

No change in 2 days.  Nothing else will print although other docs appear in queue, printer is hung up on "deleting" original doc.

 

 

Professor
Picardje
Posts: 1,757
Member Since: ‎07-15-2009
Message 2 of 3 (327 Views)

Re: printer "locked"; won't print

Hi.

 

I am sorry to hear that you are having problem with your HP Device.

 

The below steps should help. Therey are written for Windows Vista so some names might be a little differant.

 

1. Click start and go to the control panel and next go to printers.
2. Doubleclick your printer icon.
3. In the new screen click on the word printer in the top left corner en set a check mark with "use printer offline".
4. Disconnect the unit from the computer.
5. Click on the word printer again in the top left corner and choose "cancel all printjobs". Wait until this happens.
6. If this not happens restart your computer and check if the printjob is gone now. If it does happen skip step 6.
7. If the printjob is gone reconnect your printer and click printer in the top left corner again and remove the check mark with "use printer offline".
8. Try printing.



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Student
fiat-lux
Posts: 1
Member Since: ‎10-04-2012
Message 3 of 3 (285 Views)

Re: printer "locked"; won't print

Worked perfectly. Thanks.
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