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jb247
Posts: 1
Member Since: ‎07-29-2011
Message 1 of 5 (1,035 Views)

printer will not accept command to print from computer

Ichanged the ink cartridges and did everything as far asalignment and scan and the printer will not accept command to print from computer.  I am a new user.  Did I do something wrong.

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maltease7
Posts: 1
Member Since: ‎07-29-2011
Message 2 of 5 (1,013 Views)

Re: printer will not accept command to print from computer

new computer.  went through the start up steps ok.  i think this is the first printng i havr done.  it keeps saying printer is offlne, and i cannot figure how to get it online because it is new to me.  help asap please.

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Bob_Headrick
Posts: 15,685
Member Since: ‎11-17-2008
Message 3 of 5 (1,005 Views)

Re: printer will not accept command to print from computer


jb247 wrote:

Ichanged the ink cartridges and did everything as far asalignment and scan and the printer will not accept command to print from computer.  I am a new user.  Did I do something wrong.


Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Bob_Headrick
Posts: 15,685
Member Since: ‎11-17-2008
Message 4 of 5 (1,004 Views)

Re: printer will not accept command to print from computer


maltease7 wrote:

new computer.  went through the start up steps ok.  i think this is the first printng i havr done.  it keeps saying printer is offlne, and i cannot figure how to get it online because it is new to me.  help asap please.


Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  If this is a new computer you will need to load the appropriate drivers before you can print.  Typically you will need to load the driver (probably from a CD supplied with the printer, or perhaps downloaded from HP) before connecting the printer.  If you have already connected the printer then disconnect it from the computer and install the driver.  Do not connect the printer until instructed to by the installer.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Student
8853774
Posts: 1
Member Since: ‎02-26-2014
Message 5 of 5 (391 Views)

Re: printer will not accept command to print from computer


jb247 wrote:

Ichanged the ink cartridges and did everything as far asalignment and scan and the printer will not accept command to print from computer.  I am a new user.  Did I do something wrong.


 

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