Question
Reply
 
Student
Julybe
Posts: 1
Member Since: ‎12-23-2009
Message 1 of 9 (28,801 Views)

printer won't print in color

I have a Officejet J5750 all in one printer.  I have a color cartridge in my printer but it will not print in color.  It used to, but something changed and now it won't.  How do I fix it?

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 2 of 9 (28,796 Views)

Re: printer won't print in color

Look at this document....do this from the printer go to step 2 and print a diagnostic page if it does print in color then we know its not the printer if it doesnt print in color then its an issue with the printer...let me know how it works out.

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821259&cc=us&lc=en&dlc=en&product=3301740

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Honor Student
T-K-G
Posts: 2
Member Since: ‎04-26-2012
Message 3 of 9 (23,504 Views)

Re: printer won't print in color

My printer is producing on black and while print though the document is colour. Tapas

Top Student
midlifedude7
Posts: 5
Member Since: ‎12-01-2012
Message 4 of 9 (6,189 Views)

Re: printer won't print in color

I have the same problem with my HP 4625 printer.  I won't print in color.  Help please!  Thanks1

Tutor V2 Tutor
Tutor
V2
Posts: 17
Member Since: ‎04-26-2011
Message 5 of 9 (6,180 Views)

Re: printer won't print in color

Hi

 

If you are not sure, you can check the following on your printer driver:

Printer Preference -> Advanced Option-> Print in Grayscale = Off (Off = Color, On = Grayscale / BW) 

 

For details, you can check in the below links:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821259&cc=us&lc=en&dlc=en&product=3301740

 

 

Click on the "Thumbs up" button on the left to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Top Student
midlifedude7
Posts: 5
Member Since: ‎12-01-2012
Message 6 of 9 (6,168 Views)

Re: printer won't print in color

can't find the printer preferences

Top Student
midlifedude7
Posts: 5
Member Since: ‎12-01-2012
Message 7 of 9 (6,150 Views)

Re: printer won't print in color

Can someone tell me how to find the printer preference for my HP 4625 please?

Tutor V2 Tutor
Tutor
V2
Posts: 17
Member Since: ‎04-26-2011
Message 8 of 9 (6,127 Views)

Re: printer won't print in color

Hi

 

Teh Printer Preferences can be found on the below options:

1. Got to Devices & Printers -> Select your Printer -> Right Click -> Printer Preferences

2. If you are submitting a print job from any application like Word, PDF, Xls -> You can select the Printer from the Pop Up window of Printer-> Click Preferences

3. From the Printer Short Cut created on your desktop -> Right click -> Open - Under Print Option -> Set Preferences.

 

Hope this helps.

Click on the "Thumbs up" button on the left to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Top Student
midlifedude7
Posts: 5
Member Since: ‎12-01-2012
Message 9 of 9 (6,115 Views)

Re: printer won't print in color

I am using a mac.  Where do I find devices and printers?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation