printer won't print word documents (8219 Views)
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Top Student
KEALA
Posts: 5
Registered: ‎01-04-2009
Message 1 of 9 (8,219 Views)
Accepted Solution

printer won't print word documents

I have a photosmart all in one 58200 printer. My os is windows vista(unfortunately). Up until recently I had no problem printing my word 97 documents and all of a sudden either the pc or the printer decided not to print them. It will print anything else in Microsof office. The message I get is "The exception unknown software except (0x0000005) occurred in the application at location 0x76072266.

I am out of work and need to print my resume'. HELP!!!!

Thanks,

Keala 

 

Provost
erico
Posts: 23,338
Registered: ‎01-07-2009
Message 2 of 9 (8,234 Views)

Re: printer won't print word documents

Hi,

I recommend that you download and install Open Office. Install the Acme 376 Compatibility kit from the Open Document foundation and you should have no more Word 97 issues. Open your Word 97 document in Open office check the format and layout of the document and print it.  

 

regards,

erico 



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Top Student
KEALA
Posts: 5
Registered: ‎01-04-2009
Message 3 of 9 (8,193 Views)

Re: printer won't print word documents

Do I download the free version of Open Office or the paid version.

Thanks,

Ke'ala 

Provost
erico
Posts: 23,338
Registered: ‎01-07-2009
Message 4 of 9 (8,212 Views)

Re: printer won't print word documents

[ Edited ]

Hi,


KEALA wrote:

Do I download the free version of Open Office or the paid version.

Thanks,

Ke'ala 


 

Open Office is free. :smileyhappy:  Don't pay for it. Download it from OpenOffice.org 

 

regards,

erico 

Message Edited by erico on 10-03-2009 10:08 PM


****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
KEALA
Posts: 5
Registered: ‎01-04-2009
Message 5 of 9 (8,196 Views)

Re: printer won't print word documents

Open office worked. THANK YOU!
Provost
erico
Posts: 23,338
Registered: ‎01-07-2009
Message 6 of 9 (8,097 Views)

Re: printer won't print word documents

Hi,

 


KEALA wrote:
Open office worked. THANK YOU!
The idea behind marking accepted solution is to help others easily find the solution to the same or a similar problem. I am sure you inadvertently marked yours as the solution, but it wasn't the post which solved your issue.   
As the original author of the thread, You have administrative privileges in your thread. You can click on the edit button in the upper right hand corner of the inadvertently marked "accepted solution' post and select unmark accepted solution and mark the post that actually helped you resolve your issue as the accepted solution.
regards,
erico 
 

 



****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
KEALA
Posts: 5
Registered: ‎01-04-2009
Message 7 of 9 (8,059 Views)

Re: printer won't print word documents

I do not see an edit button.

Ke'ala 

Provost
erico
Posts: 23,338
Registered: ‎01-07-2009
Message 8 of 9 (8,046 Views)

Re: printer won't print word documents

Hi,

KEALA wrote:

I do not see an edit button.

Ke'ala 


Do you see one that says Options? That is where you can make the change. I tested it on own of my own threads.
regards,
erico 

 



****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Student
nnaugher
Posts: 1
Registered: ‎08-22-2011
Message 9 of 9 (4,979 Views)

Re: printer won't print word documents

Printer won't print Word 97 documents.  Will print from everything else.  !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

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