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printer won't recognize custom size paper (335 Views)
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Fescue911 Student
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Fescue911
Posts: 2
Registered: ‎05-07-2012
Message 1 of 4 (335 Views)
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printer won't recognize custom size paper

‎05-07-2012 05:47 PM

i have a Photosmart Premium C309g that was working fine up until recently. it will not recognize a custom sheet paper that is 3.75" x 9.00. i was able to print 50 wedding invitations for my daughter and when i had to print 25 more the printer does not recognize the paper, i keep getting an error that reads out of paper. if i put a full sheet in the printer it will print. i have also had this issue with trying to print response cards that are 4.00 x 3.75". I have reloaded the HP drivers for this printer, i have bought a new Windows office program and still nothing works. Any ideas would be helpful.

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Distinguished Professor Distinguished Professor
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SeanS
Posts: 3,100
Registered: ‎11-22-2011
Message 2 of 4 (324 Views)
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Re: printer won't recognize custom size paper

‎05-08-2012 10:25 AM

Welcome to the forum! Check out this document which goes in-depth on troubleshooting paper feeding issues: 'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper

 

Best of luck!

 

-SeanS

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Fescue911 Student
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Fescue911
Posts: 2
Registered: ‎05-07-2012
Message 3 of 4 (312 Views)
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Re: printer won't recognize custom size paper

‎05-09-2012 04:45 PM

i tried your recommendations but to no avail. now i can't print e-mails or web pages, getting very frustrated.

thank you any way

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Distinguished Professor Distinguished Professor
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SeanS
Posts: 3,100
Registered: ‎11-22-2011
Message 4 of 4 (304 Views)
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Re: printer won't recognize custom size paper

‎05-10-2012 08:16 AM

Do you receive the same "out of paper" message from all the applications you print with? Also are you using a Windows PC or Mac?

 

-SeanS

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