printing HP oj4500

[hpedie]

Cannot print due to getting scripting error line 2115 char 1 url-res://idfrome.dll/preview.js Just installed this new printer and have not had this probelm with any other printer

[SeanS]

Hey hpedie. Would you happen to be printing from Internet Explorer? I would go ahead and restart your computer if you have not done that yet. Also if you are printing from IE try using a different browser like Firefox or Chrome. 

Let me know when this error occur and if it is indeed when you use IE.

Thanks,

-SeanS

[DanSmith]

The issue is caused when Windows creates the printer profile in the control panel that it doesn't correctly create it with the drivers.

We're not going to completely uninstall all the HP software, instead we're going to remove the corrupt Windows printer profile and reinstall it.  Total time for this on an average computer is about 5-10 minutes to completely repair (including reboot).

1) Navigate to Start Menu > Devices and Printers or Start Menu > Control Panel > Printers

2) Select each printer profile for the printer with an issue, then select remove device/printer.

3) Reboot

4) Navigate to Start Menu > All Programs > HP > insert model # here > Add Printer (or Setup Wizard)

5) Follow the setup prompts to reinstall the printer profile and it recreates the Windows printer.

6) Run the HP Update Tool from Start Menu > All Programs > HP if your printer installs it, rebooting afterwards if necessary.

7) Test by printing google.com (uses very little ink when the test page comes out).

Let me know if you have any questions or issues.

Thanks,

Dan