10-14-2011 01:47 PM
Looking for advice on how to resolve an odd printing issue. Using HP OfficeJet 6500 E709a Series all-in-one printer with Windows 7 Home Premium. Prints fine about half the time, but prints only a partial page the rest of the time. One page comes out fine, the next page prints half or maybe three-quarters of the page, and the next page comes out fine! No changes made to my OS, software, print settings, etc. No help through troubleshooting; no error messages; no problems found through diagnostics. Wasted a lot of ink, paper, and time on this...seriously considering trashing this machine. Would love to hear from someone who successfully resolved this issue. Thanks.
10-14-2011 02:24 PM - edited 10-14-2011 03:51 PM
Please read this post then provide some details. How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen when printing is interrupted? When the printer only prints half a page does it go through the motions of printing the rest (but page is blank) or does it stop mid-page and eject the page?
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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10-14-2011 03:26 PM
Also tried uninstalling and reinstalling the device, used Install Wizard to test the drivers, followed all instructions in troubleshooting, etc. "No problem found." Problem not fixed.