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Honor Student
Gracie5
Posts: 4
Member Since: ‎04-09-2011
Message 1 of 11 (2,329 Views)
Accepted Solution

put printer back online

My status pops up as "offline."  How do I get back "online?"

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 11 (2,176 Views)

Re: put printer back online

Hi there gracie5,

Could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
Gracie5
Posts: 4
Member Since: ‎04-09-2011
Message 3 of 11 (2,169 Views)

Re: put printer back online

My printer model is HP Photosmart C4280 All-in-One.  Windows XP. 

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 4 of 11 (2,163 Views)

Re: put printer back online

Hi there gracie5,

To eliminate any software issues lets try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en

It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.


Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Student
emma5027
Posts: 1
Member Since: ‎10-22-2012
Message 5 of 11 (2,045 Views)

Re: put printer back online

put the printer icon back on my toolbar
Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 6 of 11 (1,983 Views)

put printer back online

emma5027,

Can you provide a little more info to help narrow things down a bit? What operating system and what printer are we using? Additionally what printer icon are we looking for? IE Solution center / printer properties / etc?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
artb2
Posts: 3
Member Since: ‎11-01-2013
Message 7 of 11 (966 Views)

Re: put printer back online

HP D4300 on windows 7 operating system

Honor Student
artb2
Posts: 3
Member Since: ‎11-01-2013
Message 8 of 11 (965 Views)

Re: put printer back online

Windows 7 HP deskjet D4300.

 

Honor Student
artb2
Posts: 3
Member Since: ‎11-01-2013
Message 9 of 11 (964 Views)

Re: put printer back online

HP printer Deskjet D4300 on a Windows 7 operating system. Keeps saying printer offline. How do I get it online?

HP Support Agent
Rainbow7000
Posts: 5,998
Member Since: ‎09-02-2013
Message 10 of 11 (934 Views)

Re: put printer back online

Hello artb2,

 

I am sorry to hear you are receiving the message that your Deskjet D4300 is offline. I have looked into this issue for you and I have found a guide that entails troubleshooting for this exact problem. I will post the link for you below, please follow the steps.

 

 

'Printer is offline' Message Displays

 

I hope this helps, feel free to respond!

 

Take care,

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

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