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Honor Student
Posts: 4
Member Since: ‎04-09-2011
Message 1 of 13 (2,919 Views)
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put printer back online

My status pops up as "offline."  How do I get back "online?"

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Re: put printer back online

Hi there gracie5,

To eliminate any software issues lets try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en

It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.


Best of Luck!

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Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 13 (2,766 Views)

Re: put printer back online

Hi there gracie5,

Could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
Posts: 4
Member Since: ‎04-09-2011
Message 3 of 13 (2,759 Views)

Re: put printer back online

My printer model is HP Photosmart C4280 All-in-One.  Windows XP. 

Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 4 of 13 (2,753 Views)

Re: put printer back online

Hi there gracie5,

To eliminate any software issues lets try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en

It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.


Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Student
Posts: 1
Member Since: ‎10-22-2012
Message 5 of 13 (2,635 Views)

Re: put printer back online

put the printer icon back on my toolbar
Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 6 of 13 (2,573 Views)

put printer back online

emma5027,

Can you provide a little more info to help narrow things down a bit? What operating system and what printer are we using? Additionally what printer icon are we looking for? IE Solution center / printer properties / etc?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
Posts: 3
Member Since: ‎11-01-2013
Message 7 of 13 (1,556 Views)

Re: put printer back online

HP D4300 on windows 7 operating system

Honor Student
Posts: 3
Member Since: ‎11-01-2013
Message 8 of 13 (1,555 Views)

Re: put printer back online

Windows 7 HP deskjet D4300.

 

Honor Student
Posts: 3
Member Since: ‎11-01-2013
Message 9 of 13 (1,554 Views)

Re: put printer back online

HP printer Deskjet D4300 on a Windows 7 operating system. Keeps saying printer offline. How do I get it online?

HP Support Agent
Posts: 10,897
Member Since: ‎09-02-2013
Message 10 of 13 (1,524 Views)

Re: put printer back online

Hello artb2,

 

I am sorry to hear you are receiving the message that your Deskjet D4300 is offline. I have looked into this issue for you and I have found a guide that entails troubleshooting for this exact problem. I will post the link for you below, please follow the steps.

 

 

'Printer is offline' Message Displays

 

I hope this helps, feel free to respond!

 

Take care,


Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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