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Honor Student
menewman
Posts: 4
Member Since: ‎08-16-2009
Message 1 of 10 (4,134 Views)

"carriage jam": open print carriage access door. clear jam and press OK

I'm getting this error message.  I've cleared everything possible, but can't get the message to go away.  any suggestions?

 

Student
BEEboy
Posts: 1
Member Since: ‎08-21-2009
Message 2 of 10 (4,105 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

HI

 

Try this one.

 

Turn off printer

unplug the power cord from back of the printer

press and hold # and 6 at the same time and plug the power cord back in

wait for atleast 5 seconds and turn printer back on

 

Honor Student
menewman
Posts: 4
Member Since: ‎08-16-2009
Message 3 of 10 (4,094 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

thanks for trying but that did not work (unplugging, holding #6, replugging and powering on).  any other ideas?
Provost
Bob_Headrick
Posts: 16,152
Member Since: ‎11-17-2008
Message 4 of 10 (4,081 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

It would help if you would provide details of the issue, for example:  What printer model?

 

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
menewman
Posts: 4
Member Since: ‎08-16-2009
Message 5 of 10 (4,050 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

I have an HP Officejet Pro L7680.
Honor Student
menewman
Posts: 4
Member Since: ‎08-16-2009
Message 6 of 10 (4,019 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

Mr. Headrick:

 

Any further thoughts on my"carriage jam" on my HP officejet Pro L7680?  I now see that it wants me to open the "print carriage access door" and clear the jam.  I've been opening the "print cartridge access door" and clear the jam.  Where is the "print carriage access door"?  I've opened and closed everything looking for a jam and there is none!  I tried the suggested reset with no success, as well.  Appreciate your help.

Honor Student
davids1951
Posts: 2
Member Since: ‎12-20-2010
Message 7 of 10 (3,253 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

[ Edited ]

I have done all this stuff too and can't get it to work.  Also, I'm getting an improper shutdown message when it restarts even though I have pressed the button to shutdown.  Any further suggestions? davids1951

 

[Personal Information Removed]

Student
gene_sharon
Posts: 1
Member Since: ‎04-10-2011
Message 8 of 10 (2,731 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

Well, so much for HP technical support. 

Student
p4042
Posts: 1
Member Since: ‎12-14-2011
Message 9 of 10 (1,401 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

how to access to hp l7680 carriage door

Honor Student
cbeddome
Posts: 2
Member Since: ‎07-10-2013
Message 10 of 10 (507 Views)

Re: "carriage jam": open print carriage access door. clear jam and press OK

I am having the same issue, the carriage message and an imporper shut down message. Please advise 

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