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05-16-2012 11:39 AM
The green button pn my HPOfficejet 4500 does not work. I can print from my computer and print a printer satus report from my printer but cannot print, scan or anything else from my printer.
05-17-2012 01:32 PM
could you provide the community with a little more information to help narrow troubleshooting? What operating system are you running?
05-17-2012 05:24 PM
Am on XP . Since posting I have tried the suggested trouble shooting tips on HP and got no result. Since the printer is on sale, I just bought a new one which should give me a year's warranty. Will keep the old one so if anyone can help me with it, i'll just have two of them working. thanks again
05-18-2012 12:12 PM
Try downloading and running the scan diagnostic utility located here. It can fix a lot automatically and give us a better idea of what is going on with the printer. Let us know the results.
Best of Luck!
05-18-2012 05:00 PM
I appreciate the help. Tried the scan diagnosis and got a message scan driver missing or corrupted. Removed old software and reinstalled new software with a my original disc and then tried again with a download directly from hp. It didn't solve the problem. I am not computer literate enough to try anything else and the printer is not expensive enough to warrant a service call. I can still print from the computer at least. Thank you for all the trouble.