"scan Failure cannot scan etc"

[janmac1]

The green button pn my HPOfficejet 4500 does not work.  I can print from my computer and print a printer satus report from my printer but cannot print, scan or anything else from my printer. 

[-JohnB-]

hi there,

could you provide the community with a little more information to help narrow troubleshooting? What operating system are you running?

[janmac1]

Am on XP .   Since posting I have tried the suggested trouble shooting tips on HP and got no result.  Since the printer is on sale, I just bought a new one which should give me a year's warranty.  Will keep the old one so if anyone can help me with it, i'll just have two of them working.   thanks again

[-JohnB-]

Hi there,

Try downloading and running the scan diagnostic utility located here. It can fix a lot automatically and give us a better idea of what is going on with the printer. Let us know the results.

Best of Luck!

[janmac1]

I  appreciate the help. Tried the scan diagnosis and got a message scan driver missing or corrupted.  Removed old software and reinstalled new software with a my original disc and then tried again with a download directly from hp.  It didn't solve the problem.  I am not computer literate enough to try anything else and the printer is not expensive enough to warrant a service call.  I can still print from the computer at least.  Thank you for all the trouble.