ulti pages

[hgvandel]

Hi,

I have a all in one 6500 E709.

My problem is if will print one page.  The printer will print the document 6 times instead 1 time.

Is there a solution.

Genk

[bassergitz · Accepted solution]

Hard Reset – While printer is powered ON, pull

the power cord from the printer then from the

wall. After 30 seconds reconnect power to

wall and printer. This will trigger a ‘dirty

power up’ and restore the printer to a known

good condition (if it is possible). No user

settings are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful

tools to use when the printer hardware is not

functioning properly!

If not resolved, uninstall hp software & reinstall from hp website.

[hgvandel]

Kudos,

For now it works.

Thanks for the quick reply.

This is much quicker than get support from HP.

For future new hardware I will consider to buy another brand.

While there isn't an E-mail address or is hidden somewhere, to ask some questions.

Couldn't find a solution in the frequent asked questions etc.

But thanks anyway for your quick response. It was for me a great help.

Henk.

Netherlands.

[bassergitz]

You can actually chat with HP professionals on the hp website and it is for free...regardless of the warranty.

[hgvandel]

Hi,

I followed your option to do a hard reset, yesterday it helped.

But today it was the same again multi pages.

Is there a setting in the registery that do this.

Is this the only way to solve this problem, delete the printer and do a reinstall?

Is there an another option to reset the printer if he is done with his task?

Henk

[bassergitz]

Uninstall the printer & reinstall using the latest software from website?