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Re: uninstalling hp printer software (3266 Views)
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Student
nycdbe
Posts: 2
Registered: ‎07-16-2009
Message 1 of 6 (4,156 Views)

uninstalling hp printer software

I want to uninstall hp customer participation program. It will not uninstall through either the installation cd nor through the control panel remove software program.  I tried reinstalling all the software from scratch and then uninstalling this program but it just ignores me. Please help.  Somebody must have found a way to uninstall the pain in the .... software.
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Master's Graduate
smartfriend
Posts: 527
Registered: ‎11-17-2008
Message 2 of 6 (4,148 Views)

Re: uninstalling hp printer software

What is the operating system of your computer?

How is the printer connected to your computer?

Please click on KUDOS if you find my solution helpful.
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Student
nycdbe
Posts: 2
Registered: ‎07-16-2009
Message 3 of 6 (4,143 Views)

Re: uninstalling hp printer software

I have Vista home premium and I am attached through USB.  Since the program that I wish to uninstall has nothing to do with the actual printing, why would the connection matter?
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Student
jr-texas
Posts: 1
Registered: ‎11-11-2009
Message 4 of 6 (3,695 Views)

Re: uninstalling hp printer software

I have the same problem as the OP.  Following a major HP software upgrade late last year I've had problems with my HP C5580 AIO printer.  I've uninstalled/reinstalled software so often that I've obviously flipped some bits and cannot do an uninstall.  Not from the install CD, not from Control Panel or anything else suggested on the HP site.  When I try I get the Account Control pop up but when I click on Continue, nothing happens.   Is there any way to force an uninstall?

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Student
Gary_bauer
Posts: 2
Registered: ‎07-15-2010
Message 5 of 6 (3,266 Views)

Re: uninstalling hp printer software

Uninstall generates "Setup Encountered an abnormal program execution. Setup will Shutdown."

 

The problem that I am trying to fix is that this PC - HP Touchsmart TX2 can no longer print to the Laserjet1022n.  Other PCs on the network are able to print without difficulty.

 

I'm trying to get this user to be able to print, and HP says "uninstall / re-install" - and I can't.

 

Any help or suggestions out there?

 

Gary

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Student
yaolsock
Posts: 1
Registered: ‎10-25-2010
Message 6 of 6 (2,794 Views)

Re: uninstalling hp printer software

Windows XP

it is not now connected because it does not work and I want to install another printer with different software

 

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