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Top Student
Posts: 7
Member Since: ‎03-27-2009
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Palm Desktop 6.2 to Windows 8 - Hot Sync causes Blue Screen

[ Edited ]

Hello, I have a new PC - and it is Windows 8.

 

I previously had 7 and Palm to TX sync worked fine.

 

I had the 64 bit drivers from Acceca

 

I installed Palm Desktop 6.2 to new PC and then installed the Acceca 64 bit drivers for USB sync.

I "Run as Administrator" the Palm Desktop and Hot Sync Manager.

I have run the "Compatibility" Wizard on each of the apps.

This is a new PC

 

When Sync button is pressed, the Hot Sync dialogue box appears and the cursor stops spinning after 5 seconds or so.

 

The Blue Screen follows after 10 more seconds.

 

Palm Tech Support says they do not know why this happens, and have no suggestions.

 

Can somebody help?

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Distinguished Professor
Posts: 4,958
Member Since: ‎04-23-2012
Message 2 of 2 (558 Views)

Re: Palm Desktop 6.2 to Windows 8 - Hot Sync causes Blue Screen

[ Edited ]

Yours is the first post I have read here about Palm Desktop causing a BSOD.

 

One thing to try, in the event something didn't go properly with the installation, would be to do a Clean Uninstall of Palm Desktop, and try reinstalling it.  Instructions for a Clean Uninstall are in a "stickied" thread near the top of this board.  They only go back specifically to XP and Vista machines, though Smiley Sad

 

Good luck...

_______
smkranz
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