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Several Missing Records from Memos Application after hotsync with PalmDecktop 6.2.2 on Windows 10

Product Name: Palm Treo 680 and PalmDesktop
Operating System: Microsoft Windows 10 (64-bit)

Several Missing Records from Memos Application after HotSync with PalmDecktop 6.2.2 by Access on Windows 10:

 

I performed four HotSyncs between the handheld (Palm Treo 680) and Palm Desktop by Access (version 6.2.2) in which I encountered error message 4004 each time: (

 

PmTraceDatabase

  • Protocol Error: Handheld file could not be opened. (4004)
    • SYNCERR_FILE_NOT_OPEN

 

In the four HotSync sessions, it appears the HotSyncing was not successful as theHotSyncc conduit could not open the Handheld.

 

On the ensuing HotSync (the fifth) between the handheld (Palm Treo 680) and Palm Desktop by Access (version 6.2.2), I encountered error message 6410 listed in below HotSync log:

 

HotSync session completed with errors on 06/10/16 21:02:08

  • HotSync session started on 06/10/16 21:01:41, and completed in 27.0 seconds
  • Address Book synchronized successfully
    • Duration: 15.1 seconds
  • Memo Pad synchronization aborted
    • Duration: 8.4 seconds
    • Some Palm OS Desktop records were not copied to the handheld. Attempting to restore from the Palm OS Desktop.
    • Desktop = 593, Handheld = 589
    • Could not copy the following record to the handheld:
    • Welcome to Echo! Echo now provides full, two-way synchronization of y
    • The memory in your handheld may be full. To check the available memory, select Menu/Info from the handheld's Application Launcher.
  • Protocol Error: Unknown error. (6410)

I have tried HotSyncing a few more times and now have significantly fewer records in the Memos application both on the handheld (379 records) and Palm Desktop (468 records).  Listed below is the HotSync logs from subsequent HotSync sessions:

 

    • HotSync session completed with errors on 02/17/17 22:27:15
      • HotSync session started on 02/17/17 22:26:48, and completed in 27.0 seconds
      • Install synchronized successfully
        • Duration: 0.0 seconds
      • Outlook Calendar synchronization completed with messages
        • Duration: 3.3 seconds
        • Outlook Calendar
        • The currently installed Outlook version is not supported. Outlook 98, 2000, and XP(2002) are supported.
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Contacts synchronized successfully
        • Duration: 0.0 seconds
        • Outlook Contacts
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Tasks synchronized successfully
        • Duration: 0.0 seconds
        • Outlook Tasks
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Notes synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Notes
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Media synchronized successfully
        • Duration: 3.0 seconds
      • Backed up some files successfully to Backup folder
        • Duration: 12.3 seconds
        • Failed to backup 1 file(s)
          • PmTraceDatabase
            • Protocol Error: Handheld file could not be opened. (4004)
              • SYNCERR_FILE_NOT_OPEN
        • Backed up 1 file(s) successfully
          • Saved Preferences

    • HotSync session completed with errors on 02/17/17 11:37:12
      • HotSync session started on 02/17/17 11:33:58, and completed in 194.0 seconds
      • Outlook Calendar synchronization completed with messages
        • Duration: 0.7 seconds
        • Outlook Calendar
        • The currently installed Outlook version is not supported. Outlook 98, 2000, and XP(2002) are supported.
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Contacts synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Contacts
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Tasks synchronized successfully
        • Duration: 0.0 seconds
        • Outlook Tasks
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Notes synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Notes
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Media synchronized successfully
        • Duration: 2.6 seconds
      • Backed up some files successfully to Backup folder
        • Duration: 182.6 seconds
        • Backed up 3 file(s) successfully
          • 7-12-12-9-01-am-Vpad
          • 21-12-12-7-19-pm-Vpad
          • Saved Preferences
        • Failed to backup 1 file(s)
          • PmTraceDatabase
            • Protocol Error: Handheld file could not be opened. (4004)
              • SYNCERR_FILE_NOT_OPEN

    • HotSync session completed with errors on 02/17/17 10:52:35
      • HotSync session started on 02/17/17 10:48:00, and completed in 275.0 seconds
      • Installed all files successfully
        • Duration: 232.0 seconds
        • Successfully installed 2 file(s)
          • 21-12-12-7-19-pm-Vpad.PDB
          • 7-12-12-9-01-am-Vpad.PDB
      • Outlook Calendar synchronization completed with messages
        • Duration: 3.2 seconds
        • Outlook Calendar
        • The currently installed Outlook version is not supported. Outlook 98, 2000, and XP(2002) are supported.
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Contacts synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Contacts
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Tasks synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Tasks
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Notes synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Notes
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Media synchronized successfully
        • Duration: 4.2 seconds
      • Backed up some files successfully to Backup folder
        • Duration: 25.6 seconds
        • Backed up 3 file(s) successfully
          • PBMemo
          • psysLaunchDB
          • Saved Preferences
        • Failed to backup 1 file(s)
          • PmTraceDatabase
            • Protocol Error: Handheld file could not be opened. (4004)
              • SYNCERR_FILE_NOT_OPEN

    • HotSync session completed with errors on 02/15/17 14:05:50
      • HotSync session started on 02/15/17 14:05:07, and completed in 43.0 seconds
      • Installed all files successfully
        • Duration: 1.1 seconds
        • Successfully installed 1 file(s)
          • PBMemo.PRC
      • Outlook Calendar synchronization completed with messages
        • Duration: 0.7 seconds
        • Outlook Calendar
        • The currently installed Outlook version is not supported. Outlook 98, 2000, and XP(2002) are supported.
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Contacts synchronized successfully
        • Duration: 0.0 seconds
        • Outlook Contacts
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Tasks synchronized successfully
        • Duration: 0.0 seconds
        • Outlook Tasks
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Notes synchronized successfully
        • Duration: 0.0 seconds
        • Outlook Notes
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Media synchronized successfully
        • Duration: 2.6 seconds
      • Backed up some files successfully to Backup folder
        • Duration: 30.0 seconds
        • Backed up 5 file(s) successfully
          • Messages Database
          • NetworkProfiles2
          • psysLaunchDB
          • Saved Preferences
          • Queries
        • Failed to backup 1 file(s)
          • PmTraceDatabase
            • Protocol Error: Handheld file could not be opened. (4004)
              • SYNCERR_FILE_NOT_OPEN

    • HotSync session completed with errors on 02/15/17 13:27:53
      • HotSync session started on 02/15/17 13:26:59, and completed in 54.0 seconds
      • Outlook Calendar synchronization completed with messages
        • Duration: 6.2 seconds
        • Outlook Calendar
        • The currently installed Outlook version is not supported. Outlook 98, 2000, and XP(2002) are supported.
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Contacts synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Contacts
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Tasks synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Tasks
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Notes synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Notes
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Media synchronized successfully
        • Duration: 5.5 seconds
      • Backup synchronization aborted
        • Duration: 32.4 seconds
        • Backed up 1 file(s) successfully
          • CarrierProfiles2
        • Failed to backup 1 file(s)
          • Messages Database
            • Protocol Error: Unknown error. (6410)
              • ERROR_UNKNOWN
      • Protocol Error: Unknown error. (6410)

    • HotSync session completed with errors on 06/26/16 14:01:19
      • HotSync session started on 06/26/16 14:00:29, and completed in 50.0 seconds
      • Outlook Calendar synchronization completed with messages
        • Duration: 0.5 seconds
        • Outlook Calendar
        • The currently installed Outlook version is not supported. Outlook 98, 2000, and XP(2002) are supported.
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Contacts synchronized successfully
        • Duration: 0.0 seconds
        • Outlook Contacts
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Tasks synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Tasks
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Outlook Notes synchronized successfully
        • Duration: 0.1 seconds
        • Outlook Notes
        • OLERR:0C-000F (0x0)
        • OLERR:0D-0003
        • OLERR:0D-0001
        • - Not Synchronized
      • Media synchronized successfully
        • Duration: 2.6 seconds
      • Backed up some files successfully to Backup folder
        • Duration: 38.0 seconds
        • Backed up 7 file(s) successfully
          • CarrierProfiles2
          • HSTraceDatabase
          • Messages Database
          • NetworkProfiles2
          • psysLaunchDB
          • Saved Preferences
          • Queries
        • Failed to backup 1 file(s)
          • PmTraceDatabase
            • Protocol Error: Handheld file could not be opened. (4004)
              • SYNCERR_FILE_NOT_OPEN

    • HotSync session completed with conflicts on 06/26/16 13:55:46
      • HotSync session started on 06/26/16 13:55:36, and completed in 10.0 seconds
      • Date Book synchronization aborted
        • Duration: 6.5 seconds
        • The following record was modified on both the Palm OS Desktop and the handheld: Wake-up, 2/23/2010, 7:00 am Both versions of this record were copied to the Palm OS Desktop and the handheld. Delete the unwanted record and perform a HotSync operation again.
        • The following record was modified on both the Palm OS Desktop and the handheld: Dental Hygienist-Ardentis Dental Clinic, 5/12/2010, 7:00 am Both versions of this record were copied to the Palm OS Desktop and the handheld. Delete the unwanted record and perform a HotSync operation again.
        • Could not modify the following record on the handheld:
        • Wake-up, 2/11/2008, 6:45 am
        • Please check your connections and try again.
      • Protocol Error: Unknown error. (6410)

    • HotSync session completed with errors on 06/10/16 21:19:42
      • HotSync session started on 06/10/16 21:19:20, and completed in 22.0 seconds
      • Address Book synchronized successfully
        • Duration: 11.3 seconds
      • Memo Pad synchronization aborted
        • Duration: 6.9 seconds
        • Some Palm OS Desktop records were not copied to the handheld. Attempting to restore from the Palm OS Desktop.
        • Desktop = 468, Handheld = 379
        • Could not copy the following record to the handheld:
        • Welcome to Echo! Echo now provides full, two-way synchronization of y
        • The memory in your handheld may be full. To check the available memory, select Menu/Info from the handheld's Application Launcher.
      • Protocol Error: Unknown error. (6410)

    • HotSync session completed successfully on 06/10/16 21:16:35
      • HotSync session started on 06/10/16 21:16:23, and completed in 12.0 seconds
      • Address Book synchronized successfully
        • Duration: 10.8 seconds

  • HotSync session completed with conflicts on 06/10/16 21:04:32
    • HotSync session started on 06/10/16 21:04:24, and completed in 8.0 seconds
    • Date Book synchronization aborted
      • Duration: 6.3 seconds
      • The following record was modified on both the Palm OS Desktop and the handheld: Wake-up, 2/23/2010, 7:00 am Both versions of this record were copied to the Palm OS Desktop and the handheld. Delete the unwanted record and perform a HotSync operation again.
      • The following record was modified on both the Palm OS Desktop and the handheld: Dental Hygienist-Ardentis Dental Clinic, 5/12/2010, 7:00 am Both versions of this record were copied to the Palm OS Desktop and the handheld. Delete the unwanted record and perform a HotSync operation again.
      • Could not modify the following record on the handheld:
      • Wake-up, 2/11/2008, 6:45 am
      • Please check your connections and try again.
    • Protocol Error: Unknown error. (6410)

 

Is it possible to recover the seemingly lost Memo records?  I appreciate the help as I have records dating back to 2008 in the Memos application.

 

Thank you in advance,

Otto5

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Posts: 5,040
Member Since: ‎04-23-2012
Message 2 of 2 (104 Views)

Re: Several Missing Records from Memos Application after hotsync with PalmDecktop 6.2.2 on Windows 1

Hi and welcome.

 

Because you did several Hotsyncs, the chances are that the desktop backup of the database does not have the Memos that you lost.  They're probably lost.

 

The PmTraceDatabase issue can be resolved by installing a file manager on the handheld like FileZ (free, you should be able to find it though I have not looked), using it to search for the PmTraceDatabase file, and un-check it to be synchronized.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation