Question
Reply
 
Student
Posts: 1
Member Since: ‎12-03-2011
Message 1 of 8 (15,230 Views)

how to restore back to factory settings

i just purchased an hp tablet today from someone and i need to know how to restore it, they lost the manual and i have no idea how to get their old stuff off..


Post relates to: HP TouchPad (WiFi)

Reply
0
Master's Graduate
Posts: 784
Member Since: ‎08-11-2011
Message 2 of 8 (15,230 Views)

Re: how to restore back to factory settings

To reset the TouchPad to factory defaults, hold the Power, Center, and Volume Up buttons at the same time.  Release once the TouchPad starts the secure erase.

Top Student
Posts: 5
Member Since: ‎02-25-2012
Message 3 of 8 (15,230 Views)

Re: how to restore back to factory settings

I also need to do that and trying the three button power reset does nothing but turn the stupid thing off...

 

Honor Student
Posts: 2
Member Since: ‎12-20-2013
Message 4 of 8 (14,534 Views)

Re: how to restore back to factory settings

i did the three bottons together then my tablet wouldnt start ! 

what's wrong ?

Student
Posts: 1
Member Since: ‎12-25-2013
Message 5 of 8 (14,462 Views)

Re: how to restore back to factory settings

Just did the 3 button reset and it said to hold it for 6 six seconds to perform the full erase.  It restarted and the screen was blank except the blinking HP logo in the center of the screen.  This will sit in that mode for about 3 minutes and you will see the default view which asks you what language you want to set up the tablet in.

 

I pressed/held the power button first, then press/held the volume button next, and finally pressed/held the center button until the prompt came up.  My mistake the first few times of see this was releasing the button to see what the message was and had to start all over again.  Needless to say, keep your fingers on the buttons until it reboots.

 

I hope this helps others.

Honor Student
Posts: 2
Member Since: ‎06-24-2016
Message 6 of 8 (422 Views)

Re: how to restore back to factory settings

What is the "center" button?  Is that the Windows "button"?  I tried the Windows button with volume up and power and the tablet just loops between booting and powering off.

 

I did fix this a few months ago but I can't remember how except I restored the factory settings.  I think every Windows update creates the problem again.  This is for my friend's tablet.  She uses it once then the next time the same problem.  Very unreliable and currently useless.

 

I worked for HP Medical for 13.5 years (1982-1994) programming HP3000-based hospital information systems and embedded ultrasound systems.  We could not release software with this kind of defect.  Were is Bill and Dave!  ;-).

Provost
Posts: 15,182
Member Since: ‎07-03-2010
Message 7 of 8 (419 Views)

Re: how to restore back to factory settings

[ Edited ]

bassdeal wrote:

What is the "center" button?  Is that the Windows "button"?  I tried the Windows button with volume up and power and the tablet just loops between booting and powering off.

 


The HP TouchPad has no "Windows" button.  It does not run MicroSoft Windows.

 

It has a "Home" button, often referred to as the "center" button.  It is located in the center of one of the short sides of the tablet, and is the only button on the same plane as the display.

 

If the device you are holding has a button with the windows icon on it, then you are asking your question in the wrong area.  It's most likely a Windows tablet.

 

What are you seeing when it boots?

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Honor Student
Posts: 2
Member Since: ‎06-24-2016
Message 8 of 8 (413 Views)

Re: how to restore back to factory settings

Thanks.  I of course got it to restore to factory settings right after I posted.  I still don't know of the timing.  I seem to get get it by accident.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation