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04-19-2012 10:22 AM
Delete Printer - yes I delete it from the Printers Folder
Jams - yes, that means the print job stays in the print que but will not print. After some time, I will try to delete just the print job from the que, and it will label it as deleting, but it will not delete. After some time, a day or more, and after shutting down the computer (sometimes that will cause the print job to delete) the print job may delete. If not, my next step is to try to delete the printer. It quite often takes a day or more, and often the computer shutdown is the only thing that makes the printer delete. This time, after it did delete, it would not reinstall for several days. It is supposed to reinstall automatically when printer is plugged in, it made the sound that it is plugged in but did not install.
I have lost the administrator password so when it asked me to input them, I could not. I probably never changed them from the initial setting, but I don't know what those were. Maybe that was why it would not install off of the disc, but it did not say that.
Thanks, Bob Burton
04-19-2012 10:41 AM
1. Power off the device for a few minutes and the print spooler should timeout and cancel the print job.
2. Go to Start-> Run and enter the following
net stop spooler
This will stop the print spooler and clear any jobs. After a minute or so enter the following
net start spooler
This will restart the print spooler. When you reboot, this is essentially what happens.
You shouldn't need to delete the printer queue from the Printers folder. If you do, you can add it back by using the Add Printer Wizard and selecting the local printer with the USB port and in the driver list selecting HP as manufacturer and then you're model from the list. It might be near the bottom with something like "HP psc 1400 series" in the name.
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