HP Support Forums
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04-26-2011 07:21 PM
if the software reinstalled successfully and youre having issues with scanning after that run the HP SCAN DIAGNOSTIC UTILITY.
heres the link to utility to the scan diagnostic if you havent ran it yet for your vista operating system > http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa
let me know exactly what happens when u download and run the utility as soon as you can
04-26-2011 07:58 PM
Last week printer Icon in Printer Window said "Error." I uninstalled and tried to reinstall from CD. Just before completion, got "Error 1618 (MSI Error 1618)" message. Tried uninstall and reinstall again from CD and got "Another installation is in progress. Complete that installation before proceeding with this installation." Could not find a solution. Today, in the Printer Window, I clicked "Add a printer" and the printer did install. But I cannot scan from the printer to the computer in "Paint."
I tried your suggestion to select HP scan device from your link. Message says "If scan device not listed (which it wasn't) it is not currently installed on your computer." Now what?