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05-10-2012 09:57 PM
Hi I have the Photsmart C4599. It has worked great for a couple years, but now it has lost the connection to my computers. I have 4 computers at home that used to print to the printer. Now The laptop Win 7 and the two Desktops on Winxp have all lost the ability to print or conect ot printer at different times. One computer with win 7 Desktop still can print via printer. All other printer say USB is not Recongnezed when plugged in. Ive tried uninstalling and Reinstalling, Power cycleing printer and computer together. Now When I reinstall the Printer it wont detect it via USB. Never says its powered on. The HP software on the Laptop with win 7 says that the Printer is offline and I cant get it online? But the printer still works from the one computer?>?> PLEASE HELP
05-11-2012 12:23 AM
If I understand correctly you are using a usb cable to connect and disconnect the printer from differant computers? If yes, try a differant usb cable, it might be wearing out and not connecting as good anymore.
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