CANNOT PRINT ON 2 SIDES SINCE INSTALLING WINDOWS 7 (HP Laserjet P1102w)

[jimforde]

Good Day!

Early in 2010 I purchased an HP Laserjet P1102w  printer. When I purchased this printer I was using Windows XP asthe computer's operating system and the printer worked wonderfully printing on both sides of the paper.

About 2 months ago I updaed my operating system - since installing Windows 7 I have been unable to print on both sides of a sheet of paper.  I have tried everything to rectify this problem but alas, to no avail.  Can anyone help?

Thank you,

Jim Forde
Halifax, Nova Scotia, Canada

[pcwizard]

Hi Jimforde, 

Do you have the Full Feature software and driver installed?

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80329-6&cc=us&dlc=en&lc=en&...

[jimforde]

Thank you for your help and advice.

Yes, I do have the "Full Feature" software and driver installed - to be ceratain I did I re-installed it after receivedng your message. 

I also have the "Allow Manual Duplexing" box checked on the Device Settings Tab within HP Laserjet Professional  P1102w Properties.  When I try to print  on boith side I do the following: Open printer driver, click on Propoerties, click the Finishing Tab, chevck the "Print on Both Sides (Manually)" and then click OK.  A screen then appears with instructions on how to re-instal the paper for the 2nd side - this screen though dissapears before I can click "Continue" - by this time the printer has printed the document on 2 seperate sheets opf paper. 

Before installing Windows 7 this duplexing functuion worked very well - it is very frustrating that it no longer will work.   

Jim Forde

Halifax NS Canada

[pcwizard]

Hi jimforde, 

Have you tried installing the printer on a different computer to see if you have the same issue?

[jimforde]

Interesting question - no I had not but, I just tried it on a new laptop which also has the HP LaserJet P1102w installed - the duplexing feature on the LT works beautifully.   Incidentally the LT is also running Windows 7.

I just compared all the settings in"Printer Properties" on both machines.

- On the LT under the General Tab in the paper available window it says "Letter"  and Double-sided: Yes. 

- On the PC under the General Tab in the paper avaiable window it says A4 and Double sided: Yes

- When I go click on the "Preferences"  button on the LT it goes to the Paper /Quality Tab in the Printer Preferences Window - there it shows "Defaults" in the Print Task Quick Sets window and "Letter" in the Size is window.

- When I go click on the "Preferences" button on the PC it goes to the Paper /Quality Tab in the Printer Preferences Window - there it shows "Untitled" in the Print Task Quick Sets window and "A4" in the Size is window.  I have tried to change the settinfg to "Letter"  and "Defaults" but it will not accept the change and alwasy returens to "A4" and "Untitled."   How do I get this computer to accept the changes?

Thanks for all your help so far - we may solve this yet!

Jim Forde

Halifax NS Canada

[pcwizard]

Hi jimforde, 

Sounds like you need to uninstall the printer from the PC, and then reinstall the printer from the link i provided earlier in this thread. Let me know what you find out?

[counting_heads]

I have had the same problem for 8 months. 4 computers share the printer, including Win 8 beta. My Win 7 desktop is the only one that will not pause to duplex. Latest firmware. Reinstalled the full feature too many times and am real tired of the "reinstall" answers for everything. I will check those paper settings and see. A4 is not letter and HP may have yet ANOTHER software or firmware issue. Thanks

[pcwizard]

Hi counting_heads,

Run the following firmware update.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-95176-3&cc=us&dlc=en&lc=en&...=

[counting_heads]

Thanks, but I had that firmware installed already. When trying tp print manual duplex, the on-screen popup opens that instructs to "clkick her" when page one is finished, but the printer never stops and prints the next page on a new sheet. The pop up then closes as though I had clicked "continue", but I never did click it.

Your turn again...

[pcwizard]

Hi counting_heads,

You indicated that this Win 7 computer is the only one doing this. Install the printer on another PC running Win 7, and let me know if you have the same issue?

There might be a setting within Win 7 causing the issue.