Can't change scan resolution

[Shermanator]

Hi, all.  I just received a hand-me-down HP Photosmart C7280, which I'm running on Windows XP Home Edition.  II am connecting wirelessly to the C7280.  Printing and copying seem to work just fine.  I have not yet tested the FAX.  All seems to be running fine, except that I am unable to change the resolution of my scanned documents.  I have a particularly long document that I will need to scan and then attach to an e-mail, so size matters (and it's gotta be small).

I have tried changing the settings various ways, including setting up scan shortcuts with the settings I want, but once I start the scan, the screen displays info about the scanned document, and it always says 300 dpi, regardless of how I think I've set it.  I assume I'm missing a setting somewhere.  Can someone suggest where?

[Goes211]

Hello,

The correct way to do this is via setting up a scan shortcut via HP solution center software under the settings menu.   Keep in mind that there are Solution center shortcuts and there are also scan shortcuts that will be uploaded to the front panel display of the printer (these are the ones you perform from the printer instead of from the software).

Which method are you using?  The front panel or from the software?   There is a separate configuration tab for each of the two scan methods.  Be sure to save any changes that you make from the settings menu or else they will not take effect.    you can select the dpi and file type and other options from this software.

- Goes211

[Shermanator]

Unfortunately, I'm still confused after reading your post.  I was aware that there were two types of shortcuts.. (1) on the computer using the software and (2) on the front panel of the scanner.   Either method employs what are called "scan shortcuts", right?  So far, I've been using the method via the computer.  I don't think you're telling me one type of shortcut will override the other, are you?  I think you're just advising me to be sure to save my shortcuts, otherwise they will not take effect.  I'm pretty sure I did save them.  In fact, after saving them, I went back in to confirm my settings.  All looked ok.  However, when I selected the shortcut to scan a document, it did not seem like my setting took effect.

Is there a manual mode to create setting for a scan session, without using shortcuts?  That might be more straightforward.

[Shermanator]

I think maybe I see my problem, but I don't know how to fix it.  It looks like I have successfully edited and saved a shortcut,  The shortcut I selected (to edit and rename) was "document to pdf".  This shorcut, however, is set to create editable OCR text.  When that happens, I think the resolution defaults to 300 dpi, overriding the other resolution setting (i.e., the one I wanted to set it to).  Is there any way I can undo this setting to created editiable OCR text from my scan?

[Shermanator]

Unfortunately, my last post (where I guessed at the answer) did not work.  I've now tried taking a totally different shortcut as my starting point...one that describes the scanned file not as being "editable" or "OCR editable", but one that describes the scanned file as an "image".  Using that as my starting point, I change the settings as I want (to 75 dpi and black & white), but when I scan the image, its 300 dpi and editable OCR.  I'm highly confident I'm properly saving my shortcut, but there must be something I'm missing or doing wrong.  Anyone have any thought?  I'm scanning a 9 page document, and so far I can't get the thing amy smaller than about 5 mb, and I won't be able to e-mail that.  I need it smaller.

[mjsmith0]

I have the same problem.  Ever find a fix?

[lions99]

@mjsmith0, what printer do you have? 

And you're having an issue changing the resolution, correct?