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02-21-2012 03:52 PM - edited 02-23-2012 07:16 PM
I have a Windows 2000 SP 4 computer with all the minimum requirements listed in the readme for the Officejet 6000 installation. In fact, the printer works fine when attached to the network and spooling from a Windows 2003 server. The problem is, the computer application requires the users to log on to a local account and the access to the network printer is challenging for the users. If someone accesses a network resource with a non privileged account, they can not access the printer. Therefore, I have tried, unsuccessfully, to connect the printer via USB and install the driver from the downloaded and extracted OJ6000vE609_Corporate_14.exe. Using the Add Printer Wizard, I get all the way through the installation. It even shows the files being copied. When I choose Finish, it pops up an error message.
I can not install from the CD since it does not have the Windows 2000 drivers. If I try to install from the extract using setup.exe, I get an error message that the operating system is not supported. Does anyone have any suggestions?
Here is the text of the error messages I received:
When I chose "Keep existing driver" the error message was: Unable to Install Printer. The print processor does not exist.
When I chose "Install new driver" the error message was: Printer driver was not installed. Operation could not be completed.
When I installed the Generic/Text Only driver and then tried to update the driver, the error message was: Unable to install HP Officejet E609n Series, Windows 2000, Intel driver. Operation could not be completed.
The logged on user is a member of the computer's administrators group.
Lacking a solution to the installation problem, what fast, inexpensive (including supplies), high quality, color printer would you recommend to print diagrams that connects directly and supports Windows 2000?