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04-18-2012 05:41 AM - edited 04-18-2012 05:42 AM
I have a laserjet 1022. I can't install the HP drivers provided on the HP website onto my new computer. When it asks me to connect the printer, the printer is recognized, however the message continues to say waiting for the connection. I have tried all of the suggestions listed on the forum by both HP and other individuals, including down loading the drivers from other countries. Other attempts when downloading the drivers ends up with a message saying that the download could not be completed. I have tried other USB cables and that doesn't work. I love HP products but I really need help on this one. HELP!
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04-18-2012 06:07 AM
When you connect the printer and if the message continues to say "Waiting for Connection", please try the below step..
- Go to Device Manager, ( to do so , Right click on Computer icon, Select Manage, from the left pance m click on Device Manager , which would display the Device Manager on right pane.)
- There should be Yellow bang entries ( Yellow ! mark ) with printer name on it.
- Right Click on each of them and select Update Driver.
Select "Browse my Computer for driver software "
Click on Browse button to point to the CD ( if you are using the CD to run the installation ) else copy the path where the drivers have been extracted if you had downloaded it. Usually it will be in folder with name starting 7z... under TEMP folder .
Then Click Next button .
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04-18-2012 07:36 AM
Many thanks for your response - it works now! The downloaded driver failed the auto & manual installation. However, when I used the 32-bit driver file that was from my old computer and auto installed, it also failed. When I tried the installation using the manual installation, it worked. The drivers were not in the TEMP folder that you suggested, but was in my program files (x86). Thanks again for your instructions.