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Re: Cannot get HP Laserjet 1022 printer to install under Vista 32 bit. (614 Views)
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Honor Student
richardblondon
Posts: 4
Registered: ‎03-23-2012
Message 1 of 7 (664 Views)

Cannot get HP Laserjet 1022 printer to install under Vista 32 bit.

I've downloaded driver - it appears as Exe file and the driver file is in a folder but install will not complete - pre-install routine runs, prompts me to connect printer and then hangs.

 

Laptop is Pavillion dv6000 running Vista 32 bit

 

Can anyone help?

 

Will upgrading to Windows 7 solve the problem?

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Master's Graduate
AuntieEm
Posts: 813
Registered: ‎04-21-2011
Message 2 of 7 (656 Views)

Re: Cannot get HP Laserjet 1022 printer to install under Vista 32 bit.

Right now there is a problem with the win7 drivers that I am working on tracking down and getting corrected. Once I figure out the issue, I will post how to get the win7 drivers to work again.

 

I haven't had time to check the Vista drivers out yet. But what I would like you to try is:

 

1. Re-install the drivers.

2. You should get the pop up in the bottom right of your screen that says "New Hardware installed" (or somelike that). Once that pop up goes away, cancel out of ALL screens on your desktop.

3. Go to your printers/devices folder and see if the printer installed.

4. If printer did successfully install (will have a green check mark by it), then report back here and let me know.

5. If printer didn't successfully install, report back and let me know what happens after you cancel out of all the screens.

 

 

I am an HP employee.

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Honor Student
richardblondon
Posts: 4
Registered: ‎03-23-2012
Message 3 of 7 (631 Views)

Re: Cannot get HP Laserjet 1022 printer to install under Vista 32 bit.

Thank you for your response. I no longer need the printer to work with Vista (to be honest I've given up) BUT I've just bought a new HP laptop running Windows 7. From what you're saying I may not get the HP LJ 1022 to work with this new laptop either!

 

Should I download the driver now or wait for some sort of fix? Thank you

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Master's Graduate
AuntieEm
Posts: 813
Registered: ‎04-21-2011
Message 4 of 7 (614 Views)

Re: Cannot get HP Laserjet 1022 printer to install under Vista 32 bit.

[ Edited ]

I have attached a document that has 3 install methods for this printer. Also the instructions that I have been psoting on other threads in case they make be of help to you.

 

First, thank you all for being patient with me as I try to resolve this issue. Here is the resolutions (you have 3 options)...:smileyhappy:



1. The drivers posted on hp.com do work. We have been tested them all week, on several different test systems and have been able to get them to load and print every time successfully in both the 32 and 64 bit environment,



2. I have created a document (see attached) that has 3 different install methods. Again, these install methods have been tested several times this week on several different system and all have worked successfully, both in printing test pages and in printing from Word, in the 32 and 64 bit environments.



3. If you have downloaded drivers from different languages and you want to clean them off your system, you will need to delete everything that has LJ1020 or LJ 1022 associated with it. This means removing everything from the driver store and from all HP folders. You will need to look in your Print Server Properties (at the top of your device manager, make sure you have at least one driver with a green check mark on it and it isn't the LJ1022 so you can see the Print Server Properties) and delete the driver and package from here. As well as delete the LJ1022 folders from your C://Program files and your recycle bin. Then make sure your reboot your computer BEFORE you try and reinstall anything. You may have to do this a couple of time before everything is off your system

I am an HP employee.

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Honor Student
richardblondon
Posts: 4
Registered: ‎03-23-2012
Message 5 of 7 (525 Views)

Re: Cannot get HP Laserjet 1022 printer to install under Vista 32 bit.

[ Edited ]

Method 3 in the PDF  worked - thank you. We should all try to get as much life out of IT equipment as we can rather than just buy new!

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Student
Kajouma
Posts: 1
Registered: ‎04-22-2012
Message 6 of 7 (510 Views)

Re: Cannot get HP Laserjet 1022 printer to install under Vista 32 bit.

You're awesome! The 3rd installation process has worked like a charm on my Win 7 64bit machine. This installation issue had almost made me trash my Hp LasterJet 1022 .

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Master's Graduate
AuntieEm
Posts: 813
Registered: ‎04-21-2011
Message 7 of 7 (509 Views)

Re: Cannot get HP Laserjet 1022 printer to install under Vista 32 bit.

Glad to hear that the posted document was of help and your printer is back in working order!

I am an HP employee.

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