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09-28-2010 08:02 PM - edited 09-28-2010 08:28 PM
INTERMITTENT PROBLEM but will not go away!
Have tried repeatedly to fix with & w/o HP tech support. HP Diagnostic progam errors out at Scan diagnostic.
HP Solution Center software does not acknowledge scanner, even when I am able to print. This happens at least once a week since the install last January.
Today it would neither scan nor print but could acess printer/scanner from another computer.
So I started running the HP diagnostics again. Think today's HP download UNinstalled the printer entirely HP diagnostics cannot locate it and the HPSC could not find the printer.
What do I need to do to get the problem solved?