HP Support Forums
Join in the conversation.
Search the Community
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.
Cannot update firmware on OfficeJet J6480 (756 Views)
01-21-2009 02:59 PM
Im trying to update the firmware on my J6480. Original firmware ends in 812AR. New one ends in 830AR. Downloaded the firmware from HPs website for the printer, run the Network-USB version, chose my printer and click Download. It installs successfully it says. On the printer it shows 1 2 3 4 5 and a progress bar below. It gets to 1 2 3 (4) 5 and the lights flash on the printer. They flash forever. Ive waited 30+ minutes and no difference. If I press the power button the printer comes back up and it says its still 812AR firmware. Ive tried through network install or USB install, no difference. Any idea why I cannot update my printers firmware?