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04-13-2012 07:49 AM
I can not get my new HP Officejet Pro 8600 Plus to recognize my Sony Vaio running Microsoft Vista Premimum Home (64 bit). Does recognize my other PC running 'XP'. Any suggestion on what the issue is?
04-18-2012 11:17 AM
try running the print diagnostic to identify what is not connecting to your Vista PC.
HP suggests that you download and run the HP Print Diagnostic Utility, which was recently updated and enhanced with new capabilities. While not all types of printing communication problems are addressed with this software utility, many common problems are resolved. This utility can be used to troubleshoot and in some cases directly fix common connectivity problems experienced with many of hp’s all-in-one devices when used on Windows XP, Vista and Win7 systems (administrator privileges are necessary in order to run the utility).
If the HP Print Diagnostic Utility detects missing or incompatible software parts, the utility will offer to uninstall the current parts so that a subsequent reinstall process will go smoothly. The uninstall / reinstall process usually resolves printing connectivity issues with a minimum of further fuss.
If I have helped you solve your issue please mark it as solved .....
(I am an HP employee)