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01-11-2012 01:46 PM
Hi, I'm sorry you're having problems installing. I think I need a little more information to tell what is happening. What error message or number is in the middle of the error message box you see when attempting to install?
Without knowing more, I might suggest starting with the following document, which is a good document to follow for installation errors:
01-11-2012 02:07 PM
For Fatal Error During Installation messages, following the document to which I linked may help get the install to succeed.