HP Support Forums
Join in the conversation.
01-27-2010 08:43 AM - edited 01-27-2010 10:18 AM
Purchased a D1660 last night and installed via CD onto a Toshiba Laptop
The window comes up - Finished and ready for use .......
but not in printer set
on reboot - detects new hardware - so have to point to the driver files again
Error occured duriing installation
Error reported on spooler application halted
and a remote call error
I rebooted the laptop and the D1660 printer icon appeared - it could tell if the cable was plugged in as it went on/off line
However trying to print a test page - immediately said failed
Event Viewer Applcation
Faulting application spoolsv.exe, version 6.0.6001.18000, time stamp 0x4791956c, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000005, fault offset 0x0001830c, process id 0x7c, application start time 0x01ca9e744a552fa4.
On rebooting I sometimes get this error
Spooler Subsystem App stopped working and was closed
A problem caused the application to stop working correctly windows will notify you if a solution is available
So I tried a different approach on a different laptop
Sony with Vista
this time I plugged the printer in and then pointed the installation to the CD to install - rather than run the program
so I carried out a system recovery
and tried the following - all with the same error
1) Install from Safe Mode
2) Download latest basic driver and run the program
3) download and extract the basic driver and plug printer in and point to the extraction
4) Changed USB cable
Went back to shop and replaced the D1660 unit
using an old XP HP Laptop - download and installed basic driver and it worked !!!!!!!!!
Called HP support
- Problem with my Vista - pointed out had same error on two different laptops running vista
- said try a registry cleaner (which I'm not prepared to do .... seen to many issues with that on PCs - Moderator for a technical forum called techguy.org - so seen a lot of issues on regcleaners)
borrowed a friends ACER laptop with Vista
I'm at a loss now and spent HOURs on this printer issue
Every time - i do a system recovery and then theinstal for each different step above - you can imagine how long that takes
I have now installed again, and got the same sequence
the Installation has finished - ready for use
have to reboot to see the printer
So thats three THREE different Vista laptops - using on each one various versions of driver - 1) with the CD supplied 2) Downloaded basic driver from the HP website .........
I'm now going to try to use the HP Printer diagnostic tool
I think there maybe a VISTA issue with this driveer .....
XP Driver: DJ_SF_06_D1600_NonNet_Basic_Win_WW_130_163.exe
Vista Driver: DJ_SF_06_D1600_NonNet_Basic_Win_WW_130_163.exe
Same Name ........
Run the HP diagnostic tool - driver issue - tried the fix - the tool said i did not have correct driver and to load the correct driver
Spoke to HP again, a lot more helpful, BUT still cant fix the issue
tried using another printer 990c etc and would not print
so not any further forward
have a printer which works on XP
not not on three Vista PCs
02-05-2010 09:18 AM - edited 02-05-2010 09:38 AM
I had a similar problem.
My desktop has been running XP Pro for a long time now and I finally decided to switch over to Vista Ultimate. I had bought my D1660 in December and have been using it with XP with no problems. But it took me hours to get the **bleep** thing up and running in Vista. Here's what I did (...just skip all the way to the bottom if you don't want to read through all the problems I had ):
- Did a clean install of Vista (formatted the HD), installed all the drivers I needed for my motherboard, and saved an image of the HD to my network.
- I had downloaded the newest installation software from HP earlier, so I used that to install the printer (made sure to run the app as administrator).
- The installation got to the point where it asks you to turn on the printer and plug in the USB cable. When I did that a pop-up from Windows told me that it found a new device and was asking if it should look for drivers. I have seen this a lot with other installations so I ignored it and let the installation run.
- After an hour nothing was happening so I decided to kill the installation and reboot the system to try again.
- After the reboot I started the install again.
- Again it asked me to plug in the USB cable, and Windows asked me about the drivers again.
- I told Windows to automatically search for the drivers.
- When I did this the progress bar on the install actually started to move, but it only made it half way before crapping-out.
- The installation software was telling me that it couldn't communicate with the printer. It said that I needed to reboot my system and that it would continue to install afterwards.
- Since the software said that it couldn't communicate with the printer, I decided to change the USB cable to eliminate it as a potential source of the problem.
- After the reboot the installation started up again, but ended with the same results....can't communicate....looking for drivers....bla bla bla.
- So I killed the install (at least I thought I did), and rebooted the PC.
- When the PC started up again the HP software automatically began to run again, so I killed it.
- This time I decided to download and install my Windows updates (all 90 of them) before I try and install the printer again.
- (3 hours later) the updates were completed and I rebooted the system.
- Annoyingly the HP software started up again on it own. But it still failed to complete.
- I tried running the install from the original CD that came with the printer but that didn't work either.
- So I said "screw it!" and decided to go ahead and install all my other software first, and then come back to the printer later. But the **bleep** HP software kept on launching itself every time I needed to reboot the system....AAARRRGGGHHH! !
- I gave in and decided to re-image my HD. It's a good thing I saved a clean copy from earlier.
- Finished re-imaging the HD and decided to get all my Windows updates done and out of the way.
- (another 3 hours later) I have finished the updates and am now "standing on a cliff staring out onto the bad-lands that is HP print driver installation..."
- At this point I realized that I don't use any of that extra "bloat-ware" that HP bundles with their drivers anyways, so I decided to see it Windows has a compatible one.
- I plugged in the printer, ignored the Windows pop-up, I went into Device Manager and found the printer under Other Devices (HP Diskette 1600 series).
- I right-clicked on it and selected Update Driver Software from the options menu.
- I told Windows to brows for the driver in the Windows folder on the C: drive.
- It found a compatible driver and installed it without and issues. But it also added another entry under Other Devices called HP Diskette 1600.
- I tried to get it to find another driver in the Windows sub-folder, but it couldn't find a compatible match. So I inserted the original HP CD and told it to look for one there. Woo Hoo...it worked!
- Finally all I had to do was manually add the printer through the control panel and it was done. (NOTE: make sure you tell Windows to use the USB port for the printer or else it won't work.)
*I forgot to mension that when I rebooted the system Vista said it found new hardware and wanted to install drivers (this was for the printer). I told it to automatically search for one on my computer and it found one and installed with no further issues. I also noted that in Device Manager There is only one entry now listed under Other Devices...(HP Deskjet 1600).