Deskjet F2180 + Vista 64 bit v2

[yomb]

As an extension of this topic, I discovered a problem with the scanning part of the device; it doesn't work.

When I start the HP solution center, and press the "scan picture" or "scan document" it crashes with the message "HP CUE-Scanning Flow Component has stopped working"

Details(Sorry their in Danish):

Problemsignatur:
  Navn på problemhændelse:    APPCRASH
  Programnavn:    hpqkygrp.exe
  Programversion:    9.0.0.257
  Tidsstempel for program:    45ec65f0
  Fejlmodulnavn:    HPQSS002.dll
  Fejlmodulversion:    9.0.0.257
  Tidsstempel for fejlmodul:    45ec6748
  Undtagelseskode:    c0000005
  Undtagelsesforskydning:    000193f4
  OS-version:    6.0.6001.2.1.0.256.1
  Landestandard-id:    1030
  Yderligere oplysninger 1:    fd00
  Yderligere oplysninger 2:    ea6f5fe8924aaa756324d57f87834160
  Yderligere oplysninger 3:    fd00
  Yderligere oplysninger 4:    ea6f5fe8924aaa756324d57f87834160

Læs erklæringen om beskyttelse af personlige oplysninger:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0406
 

Kindest Regards 

[pradeep]

To resolve the issue, here are the files which you need to locate in your C:\Program files\HP\Digital imaging\Bin folder ,

Locate the file hpqkygrp.exe file and double click on it,

Once you double click on hpqkygrp file then the cue scan flow component will start working.

Once you have double clicked on the file and if no error comes up , then close the HP Solution center and again open it and try to scan.

Let us know the result.

[yomb]

Sorry, that doesn't work. I get an error stating "The scanning software was launched with improper command-line arguments.", and it also opens a document in HP Product Assistant with the title "USB communication error" and with this link http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=dk&custom_solutionid=rb20020000&docname=c00040499

[smartfriend]

If that is the case, then a complete uninstallation and re-installation should do the trick. Try doing that and let us know if it worked.

Note:

Before you re-install the software, make sure that your anti-spyware, antivirus as well as your firewall are all turned off.

[alyssa]

Hi,

Uninstalling & reinstalling  may work.

But you can scan the picture in color & change it to black & white using photosmart essentail,this will work for sure.

Thanks & Regards,

Alyssa