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11-04-2012 08:46 PM
Ok so i connected my new Envy 120 all in one to my router and it got an IP address...
It can go to the Internet, download updates whatever...
IT IS CONNECTED to the router.
Then I go onto the router with my PC wireless. I get an IP and have Internet connectivity.
I cannot pin the ip address of the connected Envy 120. The installation of the software on my PC fails because it cannot see the device.
Has anyne run into this?
11-06-2012 11:34 AM
First, is your printer and your computer on the same network? If not, that is necessary for wireless communication to occur. Make sure that they both have the same SSID.
Second, if they do, then we can try performing a network reset to jump start the connection. Simply turn off the printer and the computer and unplug the router for ten seconds. Plug the router back in and wait for the status lights to blink normally, then power the printer and the computer back on.
Try checking the network again for the printer.
Let me know if this helps!