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01-10-2011 05:36 PM - edited 01-10-2011 06:17 PM
I'm new to wireless printing. I had Geek Squad set up my wireless products, (new) 2 HP computers and a HP Photosmart C410a. I went to another location and used their wireless access and printers. Now when I get back home I can't get the link on desktop to open the HP Solutions Center so I can scan and print from there. I am trying to scan some photos into my computer. Remember there are 2 on the network. I can print a web page directly from the page using the print icon on the toolbar. I have reinstalled the software from the CD and from HP site. Neither helped my situation. I'm using win7. I get the error code: "HP Solution Center cannot run because your device installation is not complete". Then it tells me to find the HP help files from the start menu. And I have used the HP diaganostic tools also, both of them. I'm appreciative of all the assistance I receive. Thank you. Mary