Fatal Error - Officewriter 6500

[nortonbiz]

When installing the software it gets to 96% complete, stays there a LONG time, then finally makes it to 100% and then shows message of FATAL ERROR. 

This is a "wired" network.  What we are doing is wiring the printer to the wireless router.  The PCs will communicate with the router wirelessly, but the printer is wired.   The laptop that we were installing software on is an HP and is running Vista  Home Premium 32 Bit.

When we get done will still have to install software on another PC... also HP, but this operating system is Windows 7 and is 64 bit.

I've followed a few threads but I haven't read anything that I think would help me... Any advice??  I'm hoping this won't take a long time to resolve. 

Thanks,

Cari

[kikokixz]

hi,

 Try these steps:

 >perform uninstall

 >select reboot later after doing uninstall

 >turn off tsr and background programs by doing these steps:

     -click windows start menu icon

     -type msconfig in search programs then press ok

    -select selective startup then remove mark next to option saying load startup items under general tab

    -click services tab

    -provide check mark to the option that says hide all micrsoft services then click on disable all which is just across to 

     the right of the hide all microsoft services

    -hit apply then press ok, then restart the computer

>reinstall the sw driver again, this time used custom install to select what hp programs will be installed first by clicking "selected software" and selecting the officejet driver required only. You can install the rest of the hp programs associated by your hp printer by rerunning the installation disk by clicking install more software once installation succedded at 100% without fatal error.

*let me know if that would work!!

[nortonbiz]

Thanks!  I will give that a try.  I am not going to be able to work on it until tomorrow, but I will let you know how it works.

I'm guessing the installation is more complex since this is an "All in One". There must be software that is installed to get the scanning, copying, faxing features to work from my pc?  If I were dealing with a regular printer then it would be a matter of installing the printer driver and that would be it.  Is that right?

Does the installation go smoother on some operating systems?  I think I've read that the AIO features don't work with some operating systems... (was it VISTA??)   If the AIO features don't work, couldn't we still walk over to the Officewriter to copy and fax w/o using the pc?   Would we still be able to scan?

I like your suggestion... as it seems to be breaking out the different installation steps which would help to identify what part is having trouble.   Installing one at a time with hopefully success one step at a time.   Some success is encouraging!

The steps to remove background programs is interesting to me too.  I didn't know that before.  I have always wondered about "those" applications when installation instructions say to close  "all" programs.   Does the security software need to be disabled too?  If so, is that risky?

Also, do I need to undo the changes that removed the background programs after the installation is complete?

I appreciate the time you took to respond! Thanks again.

Cari

[kikokixz]

hi,

 There are some situations wherein installing the all-in-one sw driver in some operating systems will not run smoothly that is why we install hp programs one at a time as a workaround. I forgot to mention to turn on the tsr and background grounds in msconfig after installing the software driver successfully.

   >click windows start menu icon then type msconfig in the search programs text box, and then press Enter . The System Configuration Utility window opens

  >Click the General tab, and then select Normal Startup .

  >Click the Services tab, and select the Hide All Microsoft Services check box.

  >Click Apply , and then click Close .

  >Click Restart to apply the changes

[maxflash5]

I have te same problem on Officejet 6500. on Vista 644 bit.

Fatal error 1310 error writing to file c\config.msi\8e277.rbf

I have been working on this for 10-12 hours...different support groups. uninstalled reinstalled, run as administrater, selective startup, you name it Iv'e done it! ... I am pulling my hair out!

[nortonbiz]

We had success today.  Thank you for your help.   We installed software on 2 Vista Computers and 1 Windows 7 Computer.  The Windows 7 computer is the newest of the bunch and installation was much easier.   

Cari

[jeblum]

Kiko,

Also after many painful hours trying to fix this.....   You have helped me to pull through!!

THANK YOU!!!!!